Liveops Agent Spotlight: Angela, who found flexibility in “unretirement”
In March 2021, Angela and her husband relocated from Oregon to Arizona, the “state of her dreams.” At 64 years of age, Angela had more than 35 years of...
Virtual contact center resources
Liveops is a recognized thought leader in the virtual contact center and customer service industries. Browse case studies, customer service tips and other helpful resources for enterprises.
Maintaining Agent Engagement During Times of Stress
When agents come across as unhappy or unengaged, customers are the first to take notice. Sincerity isn’t something that can be faked. When customers feel as though their questions...
Liveops Agent Spotlight: Craig, who defines “right time”
On a sunny Florida afternoon following a round of golf, Craig spent a few moments with us chatting about his Liveops experience and how he approaches his work-life balance....
6 Strategies to Boost Productivity Across Your Virtual Workforce
Without turning my head, I can count at least a dozen objects on or around my work desk that would provide me with a major distraction. And that isn’t...
Lessons Learned on Current Workforce Trends and Their Impact on Agents and Contractors
Recently, Liveops Senior Vice President of Marketing and Talent Acquisition, Ellen Hahn, joined the weekly live stream Sterling Live to discuss recent workforce trends with Sterling General Manager Vincenza...
Recap: Liveops Digital Transformation in 2021
Over the last two decades, Liveops has been a beacon for how to successfully attract, engage, and onboard virtual agents. In 2021 Liveops invested in an aggressive digital transformation...
2021 Liveops Agent of the Year Awards
Liveops hosted the final Virtual Agent Roadshow of the year earlier this month! Hundreds of agents from across the country gathered for business updates and networking. The event also...