Resources

Browse case studies, customer service tips and other helpful resources for enterprises.

what is outsourcing, contact center and customer service outsourcing

Customer Service Outsourcing: What You Need to Know

In the past, questioning the efficacy of outsourced customer service was a reasonable concern. The historical consensus had been that it’s ineffective, or even harmful to one’s business. Today,...

Is 1099 independent contract agent right for me

Is Becoming a 1099 Independent Contractor Right For You?

We encounter many of the same questions when first getting to know someone new. “What’s your astrological sign?” “Are you more of a cat person or a dog person?” ...

Meet the Liveops Executive Leadership Team – Curt Cornum, VP Solutions Services + Security

Welcome to the first installment of our Executive Leadership Team series! We’re excited to introduce you to Curt Cornum, the VP of Solution Services + Security! Curt Cornum |...

Liveops Agent Spotlight: Tami

Prolonged success as a Liveops independent agent often hinges on a lasting commitment to ongoing learning, education, and skill development. Tami’s journey contracting with Liveops is a testament to...

customer service week, cx day- why you should still focus on cx for your enterprise

Customer Service Week: Why Enterprises Need to Focus on CX

It’s almost here, so let me be the first to wish you a happy Customer Experience Day! While customer experience (CX) is significant year-round, the first Tuesday in October...

Female agent Delivering better CX outcomes

Maximize Your Enterprise’s CX with Liveops

If you’re looking to graduate your enterprise’s customer experience from mediocre to unmatched, a collaboration with Liveops is the game changer. One of our specialties is working with clients...

Better CX involves Agent experience and community

For CX, Agent Experience and Community Are Paramount

While you’re considering CX from the enterprise point of view, for the purpose of this article let’s flip the script for a moment. Enterprises are composed of people, and...

Key Factors of Quality Agent Interactions

In the current customer service landscape, one of the prominent themes among customer experience (CX) leaders is the pursuit of high-quality experiences. Unsurprisingly, quality interactions serve as the bedrock...

How to Make Your Home Office Your Own

Your secret headquarters. Your command center. Your hidden lair. The room next to the kitchen. Call it whatever you like. The joy of working from home (or being your...

Stop outsourcing, start outsmarting

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