Resources

Browse case studies, customer service tips and other helpful resources for enterprises.

Liveops virtual agent experiences, what is AX

Customer Experience | Flexible Workforce | Virtual Agents | Blogs

What is AX, and Why Does it Matter?

At Liveops, we’re not only committed to delivering exceptional experiences to our clients and their customers, but also to agents. A hallmark of our operation is prioritizing Agent Experience...

Virtual Agents | Blogs

Liveops Agent Spotlight: Stacy

Life can take us in many directions, setting the path for the next journey. Sometimes unknowingly, these paths are building the skills needed to be successful in our next...

Virtual Agents | Blogs

Examining Common Soft Skills Needed in Today’s Workforce

In today’s climate of workforce burnout and stress, I can’t help but feel that practicing soft skills is more important now than ever before. The past few years have...

Common KPIs all customer service representatives should know

Contact Center Industry | Virtual Agents | Blogs

Common KPIs That All Customer Service Representatives Should Know

Breaking Down Performance Metric Acronyms Raise your hand if, like me, you have a hard time keeping track of acronyms in your head. I usually need a few seconds...

Tax Support | Case studies

Delivering Optimal Results for Planned/ Unplanned Events During Steady-State and Ramp Times

Client Success – 7 year partnership 6 point NPS increase 152% YoY growth Share Overview and challenges During tax season, millions of individuals rely on the #1 best-selling tax...

Healthcare | Case studies

Scaling Patient Support for a Leading Medical Testing Company

Client Success – 94% QA scores 700% agent growth 95% CSAT score Share Overview A leading medical testing company was experiencing unprecedented growth, but their ability to scale was...

Liveops agent spotlight, amy avoids burnout

Virtual Agents | Blogs

Liveops Agent Spotlight: Amy, Who Avoids Burnout with Flexibility

In just under a year with Liveops as an independent contractor, Amy has earned her way up from Liveops newbie to a critical agent for the luxury retail program...

when burnout strikes, understand impact on CX

Contact Center Industry | Customer Experience | Flexible Workforce | Blogs

When Burnout Strikes: the Impact on CX

Better CX can start with an understanding of workforce burnout Burnout. The concept isn’t new, yet it is making a comeback in workforce trends these days. There are a...

Contact Center Industry | Blogs

In 2023, CX is More Critical than Ever.

In precarious economic times, consumers are more discerning than ever about where their money goes and expect positive, progressive, and consistent customer experience (CX). After all, consumption is not...

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