Case Study

Delivering High-Volume Tax Season Support with Stronger Resolution and Lower Escalations

Client Success – 8yr partnership 52.6tNPS +10 pts over vendor avg. 46% decrease in transfers Share Overview Every tax season, demand surges for a leading tax preparation software provider as...

Roadside Assistance | Case Study

Surge-Ready Roadside Assistance Support for Leading Rental Car and Auto Club Programs

Client Success – 89% QA score 80/20 Service level 5% Abandon rate Share Overview When a national roadside assistance provider supporting major rental car brands and regional auto club partnerships needed a customer support...

Healthcare | Travel and Hospitality | Case Study

Scaling Complex Support Programs with the Liveops and Five9 Partnership

Client Success – 63% Cost savings 97.5% SLA compliance 96%+ CSAT Share Overview Five9 and Liveops have built an 8+ year partnership grounded in empathy, innovation, and operational excellence....

Offshore | Shipping & Logistics | Case Study

Cutting Support Costs by 63% for a National Logistics Leader with Philippines Agents

Client Success – 63% cost savings 13% reduction in transfers 88% QA score Share Overview A national logistics leader needed a smarter way to scale seasonal hiring support ahead of peak. Liveops fully transitioned...

Insurance | Case Study

Outperforming the Field: How Liveops Became the Sole CX Provider for a Top Insurance Company

Client Success – 300% seasonal flexibility 3-month seasonal ramp #1 BPO provider Share Overview A direct-to-consumer insurance organization needed a dependable way to convert inbound interest into licensed...

Healthcare | Case Study

Scaling with Quality: Delivering Bilingual Support at High Volumes for a National Virtual Care Provider

Client Success – 97.5% SLA compliance 89% QA score 96% CSAT score Share Overview When a national virtual care provider needed to scale rapidly while maintaining quality, they...

Healthcare | Case Study

Enhancing Member & Provider Support for a Major MCO with Flexible Workforce Solutions

Client Success – 95% QA score <2 wks certification deployed 100% SLA compliance Share Overview In the ever-evolving world of managed care, where every decision impacts lives, agility...

Roadside Assistance | Case Study

Responsive Roadside Support for a Leading Roadside Assistance App

Client Success – 95% Resolution rate 80/20 Service level 98% Answered in <20 secs Share Overview When a leading roadside assistance app needed support for unpredictable inbound demand, Liveops delivered a responsive support...

Healthcare | Case Study

Meeting Peak Monday Demand with Rapid Ramp, Bilingual Support, and Consistent Service Delivery for Fast Growing NEMT Provider

Client Success – 1200 agents 40% peak surge capacity 75% faster ramp-up time Share Overview When a national non-emergency medical transportation provider needed to scale quickly to support high-volume member demand,...

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