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Female agent Delivering better CX outcomes

Maximize Your Enterprise’s CX with Liveops

If you’re looking to graduate your enterprise’s customer experience from mediocre to unmatched, a collaboration with Liveops is the game changer. One of our specialties is working with clients...

Better CX involves Agent experience and community

For CX, Agent Experience and Community Are Paramount

While you’re considering CX from the enterprise point of view, for the purpose of this article let’s flip the script for a moment. Enterprises are composed of people, and...

Key Factors of Quality Agent Interactions

In the current customer service landscape, one of the prominent themes among customer experience (CX) leaders is the pursuit of high-quality experiences. Unsurprisingly, quality interactions serve as the bedrock...

How to Make Your Home Office Your Own

Your secret headquarters. Your command center. Your hidden lair. The room next to the kitchen. Call it whatever you like. The joy of working from home (or being your...

John, Liveops agent spotlight: high quality experience

Liveops Agent Spotlight: John, delivering high-quality experiences every time

Often when we speak to enterprise companies about Liveops solutions, the high-quality interactions within the agent community stand out as a key differentiator. Agents like John are the reason...

Liveops virtual agent experiences, what is AX

What is AX, and Why Does it Matter?

At Liveops, we’re not only committed to delivering exceptional experiences to our clients and their customers, but also to agents. A hallmark of our operation is prioritizing Agent Experience...

Liveops Agent Spotlight: Stacy

Life can take us in many directions, setting the path for the next journey. Sometimes unknowingly, these paths are building the skills needed to be successful in our next...

Examining Common Soft Skills Needed in Today’s Workforce

In today’s climate of workforce burnout and stress, I can’t help but feel that practicing soft skills is more important now than ever before. The past few years have...

Common KPIs all customer service representatives should know

Common KPIs That All Customer Service Representatives Should Know

Breaking Down Performance Metric Acronyms Raise your hand if, like me, you have a hard time keeping track of acronyms in your head. I usually need a few seconds...

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