Resources

Browse case studies, customer service tips and other helpful resources for enterprises.

AI Agent Assist in Action: Live Chat That Makes Every Agent Your Best Agent

Internal live chat has become mission-critical in modern contact centers. We’re talking about the live support channel agents use during a call or case — a real-time line to AI, knowledge resources, and escalation support. Instead...

Offshore | Travel and Hospitality | Case studies

Cutting Support Costs by 63% for a National Logistics Leader with Philippines Agents

Client Success – 63% cost savings 13% reduction in transfers 88% QA score Share Overview A national logistics leader needed a smarter way to scale seasonal hiring support ahead of peak. Liveops fully transitioned...

Consero 2025: Scaling Smarter in Customer Service

The Customer Experience & Contact Center Forum at The Wigwam in Litchfield, AZ brought together leaders who are rethinking how customer service teams operate. From October 8 to 10,...

AI-Powered Voice Assessments for Modern Contact Centers

Voice is still where loyalty is won, or lost, in seconds. Yet most selection methods for voice roles rely on inconsistent interviews and gut feel. AI-powered voice assessments...

Insurance | Case studies

Outperforming the Field: How Liveops Became the Sole CX Provider for a Top Insurance Company

Client Success – 300% seasonal flexibility 3-month seasonal ramp #1 BPO provider Share Overview A direct-to-consumer insurance organization needed a dependable way to convert inbound interest into licensed...

Smart-Sourcing for Success: Precision Sourcing That Scales Quality, Not Cost

Smart-sourcing is not about finding more people, it is about finding the right people and paying only for what delivers value. In a remote delivery model, clients avoid...

Beyond Background Checks: Why Technical and Cognitive Assessments Are Critical in Customer Service Screening

Hiring for customer service is no longer just about resumes and reference checks. High-performing contact centers validate capability as well as credibility—which means pairing identity/background screening with automated technical...

CCW Healthcare Executive Exchange 2025: Smarter Strategies for a Dynamic Industry

On September 21–23, 2025, healthcare and customer experience leaders gathered at the Chicago Marriott Downtown Magnificent Mile for Customer Contact Week (CCW) Healthcare Executive Exchange 2025. Representing Liveops...

Liveops Purpose and Beliefs: Why We Exist, What We Believe, and How We Deliver

Great companies don’t just list what they do; they lead with purpose. That’s the center of gravity at Liveops. From a garage in Fort Lauderdale, FL to supporting enterprise...

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