Virtual contact center resources

Liveops is a recognized thought leader in the virtual contact center and customer service industries. Browse case studies, customer service tips and other helpful resources for enterprises.

Retail | Case Study

Improving CX with a Flexible Workforce for a Global Athletic Apparel Company

Flexible Workforce | Blog

Work from Home vs. Virtual Flex: What’s the Difference?

Contact Center Industry | Blog | Webinar

[Webinar] 5 Proven Methods to Optimize Agent Productivity and Reduce Attrition, with Five9

5 Ways to Prepare Your Customer Care Agents for the Holiday Season

Contact Center Industry | Virtual Agents | Blog

Ensure Your Customer Service Team Delivers Exceptional Experiences During Peak Season The holiday shopping season is upon us, bringing joy, cheer, and a flurry of shopping carts both online...

How to Increase CSAT Scores During the Holidays

Contact Center Industry | Blog

Don’t Let Holiday Chaos Steal Your CSAT and NPS Cheer The holiday season is a time for joy, sales, and… stress. As “All I Want for Christmas Is You”...

GDS CX Innovation Summit 2024: Sky-High Expectations and Groundbreaking Strategies

Contact Center Industry | Blog

On December 9-10, 2024, customer experience leaders gathered at the beautiful Rancho Bernardo Inn in San Diego for the GDS CX Innovation Summit. Among the attendees were Liveops’ Senior...

Supporting Insurance Contact Center Certification with Agile Role-Play Solutions

Insurance | Case Study

From Silent Nights to Full Queues: Managing High Call Volume During the Holiday Rush

Contact Center Industry | Blog

The holidays are here, and while your customers are jingling all the way, your phone lines are probably ringing off the hook. High call volume is a hallmark of...

Liveops Agent Spotlight: Trish – Guiding New Agents with Passion

Virtual Agents | Blog

At Liveops, we are proud to shine the spotlight on agents who go above and beyond to make a difference. This November, we’re thrilled to recognize Trish as the...

Liveops Agent Spotlight: Jill – Empowering Others with Empathy and Expertise

Virtual Agents | Blog

This November, we’re thrilled to recognize Jill as the Agent of the Month! Nominated by her program team, Jill stands out for her consistent excellence and genuine dedication. Her...

Delivering Exceptional Customer Support for a Global Streaming Leader Through Agile Workforce Management

Entertainment | Case Study

How AI Empowers Contact Center Agents to Provide High-Quality Customer Service

Contact Center Industry | Blog

As AI continues to advance, contact centers face a choice: leverage AI to replace human roles or use it to empower agents to connect more meaningfully with customers. Forward-thinking...