Onshore call center solutions

Talent Locations

Premium customer service, powered by top U.S. talent

The U.S. remains a premier destination for delivering high-quality customer support—especially for interactions that demand cultural familiarity, regulatory compliance, and nuanced communication. Liveops builds on this advantage by offering a flexible, remote model that connects brands with exceptional U.S.-based talent.

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15%

increase in CSAT

1000%

scalability

10%

increase in FCR

Why businesses choose onshore call center services

Leading enterprises rely on U.S.-based customer service solutions for precision, empathy, and compliance. Liveops elevates this approach with a modern model designed for evolving customer expectations.

Remote U.S. model outperforms traditional call centers

Liveops’ flexible model breaks the limitations of traditional call centers—eliminating geographic constraints, reducing overhead, and unlocking access to a nationwide network of highly skilled U.S. agents.

Highly experienced agents

U.S.-based agents with deep industry knowledge, certified to handle high-value and complex interactions.

Lower attrition rates

A flexible remote model attracts mature professionals—reducing turnover and ensuring consistency.

Effortless scalability

Rapidly scale with precision by tapping into a nationwide talent pool, without brick-and-mortar restrictions.

Customized service offerings

Tailored support aligned to your brand, industry regulations, and customer expectations.

Case study | Onshore

Scaling peak season support for a global retailer

To prepare for a high-volume holiday season, this global retail client partnered with Liveops to scale voice and messaging support through experienced U.S.-based agents. The result: faster ramp, increased customer service coverage, and high customer satisfaction during the busiest time of year.

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Quote What OUR clients say
Liveops gave us true flexibility when our internal teams couldn’t keep up. They essentially became a virtual center for us—integrated into our operations with the same KPIs and cadence as our brick-and-mortar sites.
VP of Contact Center Operations, Communications Client
Quote What OUR clients say
The quality from Liveops is outstanding. The agents love our brand, and it shows in their performance.
CX Program Lead, Retail Client
Quote What OUR clients say
Liveops has all the tools you’d expect from a modern provider—WFM SLAs, reporting, etc. They’re fully equipped to act as a virtual center with all the operational tech built in.
Director of Operations, Retail Client

Elevate your customer support with U.S. onshore call center services

Choosing Liveops means gaining a partner that prioritizes quality, agility, and trust. Our U.S.-based delivery model empowers you to scale customer service without compromising care, compliance, or cost-efficiency.

Let’s create your onshore support solution

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Join the brands redefining customer experience with Liveops. Empathetic agents, tech-powered delivery, and the flexibility to meet every moment. Let’s talk.

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Explore flexible customer experience solutions