LiveNexus by Liveops turns bold AI ideas into business outcomes

Modernizing customer operations should not feel like a gamble. LiveNexus brings together best in class AI and proven human expertise to help enterprises evolve with speed, safety, and accountability.

Built on nearly 30 years of operational data and powered by a global network of 20,000+ agents within our network, LiveNexus helps you validate what works before it touches your customers. We vet and integrate leading AI technologies, ground them in real customer interactions, test them in a controlled sandbox, and deploy only what is proven. Then our intelligence layer continuously improves routing, decisions, and outcomes over time.

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Orchestration you can prove

LiveNexus is designed to help enterprises modernize customer experience without disrupting day to day operations. It is built for leaders operating in high stakes environments who need data, evidence, governance, and measurable outcomes, not hype.

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AI plus human judgement in one model
Sandbox validation before deployment
Continuous improvement from operational intelligence
Quality, accuracy, and compliance built in

Built for enterprise reality

Enterprise transformation is not a blank slate. LiveNexus is designed to modernize customer operations inside real-world constraints like compliance, brand standards, and live performance expectations.

Global, adaptable delivery model

LiveNexus extends Liveops’ flexible outsourcing model with modernization at the orchestration layer, so you can transform and scale without destabilizing global operations.

Technology and innovation

LiveNexus builds on Liveops’ secure, integrated technology foundation to simplify complex workflows and drive measurable outcomes. We vet and integrate best-in-class AI, validate it in a controlled sandbox, and deploy it through performance-driven, platform-agnostic integrations that support omnichannel operations and enterprise-grade security.

High-Quality

LiveNexus is designed for programs where quality is non-negotiable and brand promise must be protected through change. It pairs intelligent orchestration with rigorous screening, specialized certification, and consultative partnership so you can modernize with confidence while maintaining accuracy, compliance, and a premium customer experience.

From evaluation to outcomes, without the guesswork

Step 1: Vet best in class AI

We evaluate AI technologies against real operational needs, governance requirements, and measurable outcomes.

We connect tools into the workflows, channels, and systems your teams rely on, with enterprise ready controls.

We use real customer interaction patterns to refine performance so automation behaves predictably and supports reliable resolution.

Before anything goes live, we validate performance, edge cases, and risk in a safe environment designed for proof.

Once live, the intelligence layer strengthens routing and decision making over time, improving outcomes interaction by interaction.

“Enterprises are being told they have to move fast on AI, but few are being shown how to do it safely inside the contact center,” said Molly Moore, COO at Liveops. “LiveNexus gives enterprise leaders a reliable way to test and adopt AI quickly with the operational rigor and real-world data they need to protect their brand and customers."

Molly Moore, COO

“LiveNexus is where we turn AI from a buzzword into something that actually makes work easier for agents and experiences better for customers,” said Lilliana Lopez-Sandoval, head of technology and innovation at Liveops. “We bring AI, human expertise and decades of CX data together in a single intelligence layer, then take responsibility for what moves from experiment to full scale.”

Liliana Lopez-Sandoval, Head of Technology and Innovation

The roadmap behind every interaction

The vision

A single Liveops architecture that orchestrates AI, human expertise, and operational data to deliver optimized customer experience with proof, safety, and scalability. It gets smarter with every interaction and delivers incremental value over time.

Unified architecture, not point tools

One cohesive orchestration model that reduces fragmentation and helps teams govern change without adding operational burden.

Real time routing to automation or human support

Intelligent decisioning that routes each interaction to the right resolution path based on complexity, risk, and context.

Continuous learning from operational and other data

Performance improves over time using real outcomes, feedback loops, and operational intelligence.

Seamless enterprise integration

Designed to work with enterprise systems and workflows so transformation fits into reality, not the other way around.

Scalable across industries and use cases

A common foundation that supports regulated and high complexity environments across healthcare, financial services, technology, retail, and travel and hospitality.

AI use cases that scale with confidence

LiveNexus helps enterprises apply AI in practical, measurable ways without sacrificing quality or compliance. These are the most common use cases we support, designed to integrate into real workflows and improve outcomes over time.

AI virtual learning simulation

Create realistic, scenario-based simulations that mirror customer interactions and brand standards. Teams can test responses, refine workflows, and strengthen readiness before changes reach live volume.

Use AI to evaluate interactions at scale and surface patterns humans might miss, like compliance risk, missed steps, or inconsistent resolution. QA teams get clearer insights faster, with human review where it matters most.

Provide real time guidance during live interactions, including knowledge retrieval, next best actions, and workflow prompts. This supports faster resolution and more consistent experiences without removing human judgement.

Automate high volume, repeatable requests with guardrails and escalation built in. LiveNexus routes complex or high risk situations to human support so automation stays reliable and on brand.

Improve clarity across voice interactions and support multilingual conversations in the moment. This helps reduce friction, expand language coverage, and support more consistent experiences across regions.

From first use case to enterprise impact

Start with one use case and expand with confidence

Begin with a single, high impact workflow and validate performance in a controlled environment before scaling. As results prove out, you can extend the model across channels, journeys, and business units without disrupting day to day operations.

Harmonize multiple AI vendors under one intelligence layer

Bring best in class tools together without creating a patchwork of disconnected experiences. LiveNexus helps coordinate routing, governance, and measurement so different vendors work as one system, guided by consistent operational intelligence.

Build proprietary solutions using aggregated, anonymized insights

Turn patterns from real interactions into purpose built automation and decisioning tailored to your business. Insights can be aggregated and anonymized to strengthen models while protecting customer data and supporting compliance requirements.

Operationalize with governance and measurable outcomes

Move beyond pilots with clear controls, performance monitoring, and decision pathways that teams can stand behind. LiveNexus helps you track impact consistently and refine what works over time, without creating added complexity.

Build your first use case

Transform with confidence

If you are under pressure to modernize, but you need proof, governance, and outcomes, LiveNexus was built for you. Let’s map your first use case, validate it safely, and move forward with control.

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