Government customer service outsourcing

man in a baseball cap smiling while talking on the phone and holding a coffee mug on a porch

Empowering government agencies to serve with speed and empathy

Liveops empowers local, state, and federal government agencies to deliver exceptional service to constituents—quickly, efficiently, and with empathy. Whether handling high-stakes emergency communications or guiding citizens through complex services, our domestic and global network of experienced agents ensures every interaction is secure, compliant, and impactful.

With demand for digital-first support and increased citizen expectations, government agencies turn to Liveops to meet moments of need with scale, speed, and care.

200%

Flexibility

2-day

Ramp time

15-sec

AWT

Liveops delivers a variety of contact center services for local, state, and federal government agencies

  • Benefits eligibility and enrollment support
  • Emergency and disaster relief coordination
  • Public health and safety hotline services
  • Citizen inquiry and information centers
  • Compliance-focused interactions
group of people sitting at a conference room table with documents, ipads, clipboards, and pens

Case study | government

Discover how liveops helped the small business administration scale during a national crisis

During a national crisis, the Small Business Administration partnered with Liveops to manage soaring call volumes. We scaled from 3,000 to 6,000 agents in days, answering 136,000 calls in a single day and resolving 80% of inquiries in under 20 seconds—providing timely, compliant support when small businesses needed it most.

Read the case study

Transform your government customer service delivery

Liveops delivers scalable, cost-effective support tailored to the mission of every agency—from managing benefits enrollment to mobilizing emergency response. Our experienced network helps government entities serve constituents with speed, empathy, and accuracy, especially when the stakes are high.

Federal programs

  • Application processing assistance
    Help citizens accurately complete and submit applications for government benefits, grants, and programs—reducing delays and increasing satisfaction.
  • Secure interactions
    Support sensitive citizen communications with care—prioritizing privacy, professionalism, and trust across every conversation.
  • Multilingual constituent service
    Our network includes bilingual agents and translation support to ensure clear communication with diverse communities across the country.

State and local agencies

  • Unemployment and workforce programs
    Assist with job seeker inquiries, application navigation, and benefit eligibility questions—easing pressure on local offices during high-volume periods.
  • DMV and licensing inquiries
    Help constituents manage renewals, schedule appointments, and update personal records—providing smooth, efficient service across voice and chat.
  • Civic services support
    From housing and utilities to local event info, agents offer accessible, community-focused support that helps residents get answers fast.

Emergency management

  • Disaster response lines
    Activate call center support during wildfires, hurricanes, and other crises—ensuring accurate, calm communication under pressure.
  • Shelter and resource information
    Connect citizens to vital resources—like shelters, transportation, and relief programs—when access to reliable and timely information is critical.
  • Public health support
    Assist with urgent health initiatives including outbreak response, vaccine scheduling, and patient FAQ triage during emergencies.
Quote What OUR clients say
Liveops gave us true flexibility when our internal teams couldn’t keep up. They essentially became a virtual center for us—integrated into our operations with the same KPIs and cadence as our brick-and-mortar sites.
Liveops Client
Quote What OUR clients say
The quality from Liveops is outstanding. The agents love our brand, and it shows in their performance.
Liveops Client
Quote What OUR clients say
Liveops offers a level of staffing flexibility we haven't seen elsewhere. The ability to ramp support up or down––even in 30-minute internals–– is a game changer for managing dynamic volume.
Liveops Client

Stop outsourcing, start outsmarting

Join the brands redefining customer experience with Liveops. Empathetic agents, tech-powered delivery, and the flexibility to meet every moment. Let’s talk.

Contact

 

Explore flexible customer experience solutions