Travel and Hospitality

Offshore | Travel and Hospitality | Case studies

Cutting Support Costs by 63% for a National Logistics Leader with Philippines Agents

Client Success – 63% cost savings 13% reduction in transfers 88% QA score Share Overview A national logistics leader needed a smarter way to scale seasonal hiring support ahead of peak. Liveops fully transitioned...

No, summer doesn’t need to be a CX nightmare for travel and hospitality

Why high-quality service matters now more than ever When people travel, they expect two things: smooth logistics and warm welcomes. When either goes wrong—missed flights, overbooked hotels, long hold...

Travel and Hospitality | Case studies

Powering a Peak-Season Surge: How Liveops Helped Support 200 Thousand Candidates Through Hiring for a National Delivery Provider

Client Success – 200K seasonal workers supported 93.3% CSAT score 73.3 NPS Share Overview When a national delivery provider faced the urgent task of hiring over 200,000 seasonal...

How can travel and hospitality companies plan for weather volatility?

When weather disrupts travel, service becomes everything From bomb cyclones to unexpected heatwaves, severe weather is now a regular part of the travel experience. In just one January storm,...

case study, home delivery service hospitality

Travel and Hospitality | Case studies

Speed to Proficiency with a Leading Home Delivery Service Client

Client Success – 2 week launch 60% flexibility 18% improvement in SLAs Share Overview The rise of digital-first companies has reshaped consumer expectations, with omnichannel engagement becoming the...

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