Offshore

When Agents Become Leaders: Spotlight on Agent Results Advocates in the Philippines

The strength of customer service in the Philippines has always come from people who lead with empathy. At Liveops, we see that every day in the way our Agent Results Advocates...

Offshore | Travel and Hospitality | Case studies

Cutting Support Costs by 63% for a National Logistics Leader with Philippines Agents

Client Success – 63% cost savings 13% reduction in transfers 88% QA score Share Overview A national logistics leader needed a smarter way to scale seasonal hiring support ahead of peak. Liveops fully transitioned...

Offshore | Retail | Case studies

Maximizing Cost Savings and Scalability: How a Global Retailer Optimized Customer Support in the Philippines

Client Success – 54% cost savings 1000% flexibility 185% flex to forecast Share Overview A global retailer sought to enhance cost efficiency and scalability without compromising customer service quality. By transitioning support operations...

5 Key Factors in Choosing Between Onshore, Nearshore, and Offshore Support

The way businesses approach customer service can define their reputation, drive loyalty, and set them apart from competitors. However, as companies expand their reach, the question of where to...

How to Match Your Customer Service Strategy with the Right Contact Center Model

In today’s competitive business landscape, delivering exceptional customer service is non-negotiable. Companies striving to maintain a competitive edge must optimize their customer service strategies to align with organizational goals...

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