The value of learning in a distributed world
Why bother? Surprising ways training improves business performance When I talk with clients about ongoing skill development for their customer service agents, some are torn. While they want agents...
Virtual contact center resources
Liveops is a recognized thought leader in the virtual contact center and customer service industries. Browse case studies, customer service tips and other helpful resources for enterprises.
Is Liveops a good fit for me?
For more than 17 years, Liveops has provided opportunities for people to work from home. With thousands of people applying every month, and hundreds of new agents joining, there...
4 ways customer expectations have evolved
Actionable insights to adapt to the new era of customer relationships Take a trip to any customer service summit and you’ll hear the same lament from savvy customer service...
7 tips for building a home-based business with Liveops
One agent shares her tips for building a successful home-based business. By Lynn, an independent agent in Arizona I started working from home in 2014 after becoming disabled, and...
The New York Times meets the un-contact center
Liveops called ‘the Uber of contact centers’ for innovation and flexibility After several months and several thousand miles traveled—from our agent roadshow in North Carolina to the home of...
Real Work-from-Home Job or Scam? 8 Tips to Protect Yourself
Real Work-from-Home Job or Scam? 8 Tips to Protect Yourself Want to work from home? Now’s a great time to pursue the dream. In 2020, flexible remote job opportunities...
Why the BPO industry is ripe for disruption
Lessons from Uber suggest how to capitalize on gaps in a stagnant contact center industry On his company’s ninth anniversary, Uber Co-Founder Garrett Camp publicly posted his original pitch...
What’s driving enterprise adoption of flexible workforces?
Agility, cost and quality prompt managers to look beyond traditional FTEs Whether the driver is business agility, an effort to better contain costs, or a focus on enhancing customer...