Resources

Browse case studies, customer service tips and other helpful resources for enterprises.

Security tips for your home office

Protect yourself and your home office from threats that could jeopardize your home business and your financial security. We followed a series of webinars hosted by the Federal Trade...

Customer service has evolved. Have your contact centers?

Take the contact center assessment to see how you stack up. How well is your contact center serving your customers? For too many customer service leaders, the answer is,...

Stop waiting for the perfect time to be your own boss

Being your own boss and working from home are achievable goals. So what’s holding you back? All too often we tell ourselves that we just need to do a...

How do you start a home business? Don’t give up.

Use the resources Liveops offers to help your home business succeed. By Staci, an independent agent in Kentucky (with special thanks to Leslie and Tracy) I was super nervous...

Why great customer service contact center agents quit

Contact center work hasn’t evolved with workers’ needs, agents say The first word Lourdes used to describe her work in a contact center was “nightmare.” “You’re really, really micromanaged...

Scalable contact center solutions drive results in healthcare

Patient experience is key to growth—and survival As the new year begins, healthcare providers and others in the sector face deep uncertainty from the legislative arena and challenging spikes...

What makes a great insurance claims agent? Empathy

The Oxford Dictionary defines the word empathy as “The ability to understand and share the feelings of another.” By Aimee Matolka, Program Manager, Insurance Claims Do you find yourself...

Why do companies choose a work-at-home contact center model? Flexibility is key.

Compare: traditional contact centers vs. an on-demand virtual model Every customer service executive is looking for business agility, flexibility and cost-effective solutions. But to achieve all of this, quality...

Why more companies are onshoring customer service

Call quality suffered overseas, making customer satisfaction a financial driver A decade ago, offshoring seemed to be the low-cost answer for customer service calls. Companies rushed to capitalize on...

Stop outsourcing, start outsmarting

Join the brands redefining customer experience with Liveops. Empathetic agents, tech-powered delivery, and the flexibility to meet every moment. Let’s talk.

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