Blogs

New Year’s Resolutions for Contact Centers in 2025

It’s that magical time of year again when gym memberships spike, fridge contents mysteriously switch from pizza to kale, and everyone suddenly believes they’ll wake up one day to...

Contact Center Industry | Blogs

Contact Center Industry Trends in 2025: Key Trends to Embrace This New Year

As the confetti settles and the champagne glasses are put away, contact center leaders know it’s time for more than just resolutions about hitting the gym or cutting down...

Contact Center Industry | Virtual Agents | Blogs

5 Ways to Prepare Your Customer Care Agents for the Holiday Season

Ensure Your Customer Service Team Delivers Exceptional Experiences During Peak Season The holiday shopping season is upon us, bringing joy, cheer, and a flurry of shopping carts both online...

Contact Center Industry | Blogs

How to Increase CSAT Scores During the Holidays

Don’t Let Holiday Chaos Steal Your CSAT and NPS Cheer The holiday season is a time for joy, sales, and… stress. As “All I Want for Christmas Is You”...

Contact Center Industry | Blogs

GDS CX Innovation Summit 2024: Sky-High Expectations and Groundbreaking Strategies

On December 9-10, 2024, customer experience leaders gathered at the beautiful Rancho Bernardo Inn in San Diego for the GDS CX Innovation Summit. Among the attendees were Liveops’ Senior...

Contact Center Industry | Blogs

From Silent Nights to Full Queues: Managing High Call Volume During the Holiday Rush

The holidays are here, and while your customers are jingling all the way, your phone lines are probably ringing off the hook. High call volume is a hallmark of...

Virtual Agents | Blogs

Liveops Agent Spotlight: Trish – Guiding New Agents with Passion

At Liveops, we are proud to shine the spotlight on agents who go above and beyond to make a difference. This November, we’re thrilled to recognize Trish as the...

Virtual Agents | Blogs

Liveops Agent Spotlight: Jill – Empowering Others with Empathy and Expertise

This November, we’re thrilled to recognize Jill as the Agent of the Month! Nominated by her program team, Jill stands out for her consistent excellence and genuine dedication. Her...

Contact Center Industry | Blogs

How AI Empowers Contact Center Agents to Provide High-Quality Customer Service

As AI continues to advance, contact centers face a choice: leverage AI to replace human roles or use it to empower agents to connect more meaningfully with customers. Forward-thinking...

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