Customer Experience

When weather disrupts travel, service becomes everything  From bomb cyclones to unexpected heatwaves, severe weather is now a regular part of the travel experience. In just one January storm,...

Imagine walking into a store, ready to spend your hard-earned money, only to be greeted by a robotic salesperson who barely makes eye contact. Frustrating, right?   Now, think about...

At Liveops, we’re not only committed to delivering exceptional experiences to our clients and their customers, but also to agents. A hallmark of our operation is prioritizing Agent Experience...

Better CX can start with an understanding of workforce burnout Burnout. The concept isn’t new, yet it is making a comeback in workforce trends these days. There are a...

The customer service industry can be tough at times, so in order to attract and retain customers, it’s important to provide them with the best service and care. By...

Have you heard about CX Day? Every October, people worldwide celebrate with their employees, agents, and clients. It reminds me of “Mother’s Day” or “Father’s Day.” It’s a time...

Undoubtedly, excellent customer experience (CX) is a brand differentiator, and a primary reason people buy and refer brands. Since customer needs are changing rapidly, it’s essential to understand CX...

Without turning my head, I can count at least a dozen objects on or around my work desk that would provide me with a major distraction. And that isn’t...