Virtual contact center resources

In an era where flexibility and efficiency are paramount, the debate between traditional brick-and-mortar contact centers and virtual, work-from-home (WFH) models has gained significant attention.  As organizations seek to...

From October 6-8, 2024, industry leaders gathered at The Ritz-Carlton in Irving, TX, for the highly anticipated Consero 2024 Customer Experience & Contact Center Forum.   The event provided a...

Since contracting with Liveops as an independent contractor in January 2023, Heather has quickly become a valued member of Liveops nation. Heather’s proactive approach and positive attitude have made...

In an era of relentless digital transformation, businesses are under increasing pressure to find solutions that drive efficiency and reduce operational costs. As customer service expectations evolve, virtual call...

The healthcare industry is facing unprecedented challenges, with staffing shortages becoming a critical issue across hospitals, clinics, and other medical facilities. At the same time, patient needs are growing...

Delivering Customer Satisfaction with a Personal Touch  Since she began her journey as an independent contractor with Liveops in January 2024, Nikki has become an integral part of the...

Ensuring compliance in healthcare is more than just a legal and regulatory requirement; it’s the foundation for building trust, protecting patient privacy, and delivering quality care. For C-suite leaders...

Imagine walking into a store, ready to spend your hard-earned money, only to be greeted by a robotic salesperson who barely makes eye contact. Frustrating, right?   Now, think about...