Resources

Browse case studies, customer service tips and other helpful resources for enterprises.

How to Choose the Right Healthcare Call Center Outsourcing Partner

In today’s healthcare landscape, communication is everything. Whether it’s a patient checking on a prescription or a provider handling a billing concern, fast, secure, and empathetic service isn’t optional—it’s...

Customer Service | Precision Scheduling | Blogs

How Fractional Staffing Drives Better Customer Experiences and Cost Efficiency

Customer support used to be a game of volume—more agents, longer hours, and massive overhead. But the rules have changed. Today, it’s not just about how many people you...

Quality Talent | Blogs

Secure, Scalable, and Smart: The Business Case for BYOD in Contact Centers

In a remote-first world, the Bring Your Own Device (BYOD) model has become a standard for modern remote contact centers. But for some organizations, the idea of agents using...

CX Event Recaps | Blogs

Redefining Equity in the Contact Center Industry

Liveops continues to challenge traditional models in the customer service industry by building a more inclusive, accessible, and flexible workforce. As a leader in the virtual contact center space,...

Quality Talent | Blogs

Agent Spotlight: Jerome – Precision, Purpose, and a Passion for Balance

Every so often, someone stands out not just for their skills, but for their consistency, intuition, and ability to create impact. This month, that someone is Jerome—a customer service...

Customer Service | Total Cost of Ownership (TCO) | Blogs

Customer Service Agility in Uncertain Times: Why Enterprise Leaders Need a Flexible BPO Partner Now

In today’s business world, uncertainty doesn’t exactly send a calendar invite—it shows up unannounced and expects a five-star response. Whether it’s a sudden market shift, supply chain hiccup, or...

Energy & Utilities | Blogs

Earth Day Every Day: Easy Sustainability Tips for Remote-Friendly Workplaces

Let’s be honest—most corporate sustainability pledges sound great on Earth Day… and then get recycled faster than an empty LaCroix can. But being green shouldn’t be a one-day trend...

earth day sustainability in remote and hybrid

Energy & Utilities | Blogs

What does sustainability really mean for remote and hybrid workforces?

Let’s talk about sustainability—and not the kind that involves growing kale on your balcony (though we fully support that too). In today’s world, being sustainable isn’t just about recycling...

Total Cost of Ownership (TCO) | Blogs

How to Reduce Your Contact Center Total Cost of Ownership Without Sacrificing Quality

Reducing the Total Cost of Ownership (TCO) in contact centers while maintaining high-quality service is a critical objective for businesses aiming to optimize operations and enhance customer satisfaction. Achieving...

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