Virtual contact center resources

Liveops is a recognized thought leader in the virtual contact center and customer service industries. Browse case studies, customer service tips and other helpful resources for enterprises.

Retail | Case Study

Improving CX with a Flexible Workforce for a Global Athletic Apparel Company

Flexible Workforce | Blog

Work from Home vs. Virtual Flex: What’s the Difference?

Contact Center Industry | Blog | Webinar

[Webinar] 5 Proven Methods to Optimize Agent Productivity and Reduce Attrition, with Five9

Liveops Agent Spotlight: Jeremy, Embodying Excellence through Dedication and Growth

Virtual Agents | Blog

Finding Balance and Embracing Change Jeremy’s journey as a Liveops independent agent has been nothing short of inspiring, marked by dedication, growth, and an unwavering commitment to excellence. Jeremy...

Liveops Leads BPO Evolution with Cutting-Edge Agent Experience Solution

Communications | Case Study

Liveops at a Glance: For over two decades, Liveops has been at the forefront of cloud contact center solutions, revolutionizing customer experience with cutting-edge technology and a flexible, scalable...

Right time flexible scheduling = better CX

How “Right Time” Schedules Translate to Enhanced Customer Experience Outcomes

Contact Center Industry | Flexible Workforce | Blog

Even before the mass move to working-from-home, many people were seeking jobs that would allow them to choose where, when, and how they want to work. For many people,...

Liveops Agent Spotlight: Sharon, improving people’s lives by prioritizing human connection

Virtual Agents | Blog

TW: loss of a child While a deeply human experience, discussion of grief is historically taboo in personal interactions, let alone in a professional environment. When Sharon suddenly...

2023 Liveops Agent Awards

Virtual Agents | Blog

Hundreds of agents from across the country gathered and networked for the final Virtual Agent Roadshow of the year last month. The event also featured the Liveops Annual Agent...

Liveops Agent Spotlight: Gail, embracing purpose through meaningful work

Virtual Agents | Blog

If there’s one piece of advice that Gail, a self-employed business owner with Liveops, would like to share with her community, it’s this: “I’m a firm believer, and I...

Your Customers Are Your Brand: Invest in CX For Long-Term Success

Customer Experience | White Paper

what is outsourcing, contact center and customer service outsourcing

Customer Service Outsourcing: What You Need to Know

Corporate | Blog

In the past, questioning the efficacy of outsourced customer service was a reasonable concern. The historical consensus had been that it’s ineffective, or even harmful to one’s business. Today,...

Is 1099 independent contract agent right for me

Is Becoming a 1099 Independent Contractor Right For You?

Virtual Agents | Blog

We encounter many of the same questions when first getting to know someone new. “What’s your astrological sign?” “Are you more of a cat person or a dog person?” ...