Virtual contact center resources
Liveops is a recognized thought leader in the virtual contact center and customer service industries. Browse case studies, customer service tips and other helpful resources for enterprises.
Lessons Learned on Current Workforce Trends and Their Impact on Agents and Contractors
Recently, Liveops Senior Vice President of Marketing and Talent Acquisition, Ellen Hahn, joined the weekly live stream Sterling Live to discuss recent workforce trends with Sterling General Manager Vincenza...
Recap: Liveops Digital Transformation in 2021
Over the last two decades, Liveops has been a beacon for how to successfully attract, engage, and onboard virtual agents. In 2021 Liveops invested in an aggressive digital transformation...
2021 Liveops Agent of the Year Awards
Liveops hosted the final Virtual Agent Roadshow of the year earlier this month! Hundreds of agents from across the country gathered for business updates and networking. The event also...
Tips to set up your home office for success
Your Home Office As an Independent Agent providing services to Liveops and its clients, you control where, when, and how you provide virtual teleservices, in accordance with the terms...
True Flexibility Means Working “Right Time”
It’s not “Part-Time,” it’s “Right-Time” For those of us who work the traditional 8 to 5, it can be shocking to take a step back and realize how much...
The War on Talent: Labor Trends 2021
By Liveops partner Recruitics, a data-centric recruiting marketing agency Many employers have sustained record-level labor supply shortages as a result of the pandemic. In July, job openings reached an all-time...
Liveops Agent Spotlight: Sharon, a woman entrepreneur
Liveops attracts business-oriented people who are dedicated to their clients, passionate about working when they want, and driven to help other people. For Women’s Entrepreneurship Day, we’d like to...
