Virtual contact center resources

Liveops is a recognized thought leader in the virtual contact center and customer service industries. Browse case studies, customer service tips and other helpful resources for enterprises.

Retail | Case Study

Improving CX with a Flexible Workforce for a Global Athletic Apparel Company

Flexible Workforce | Blog

man working on computer

Work from Home vs. Virtual Flex: What’s the Difference?

Contact Center Industry | Blog | Webinar

5 Proven Methods for Agent Productivity

[Webinar] 5 Proven Methods to Optimize Agent Productivity and Reduce Attrition, with Five9

Liveops Agent Spotlight: Jolene – Spreading Positivity and Making an Impact

Virtual Agents | Blog

Some people naturally uplift those around them, and Jolene, the newest Agent of the Month winner, is a perfect example. From the moment she joined the medical transportation program,...

Finding the Right Contact Center Model: In-house, Traditional BPO, or Flexible Outsourcing

Contact Center Industry | White Paper

Selecting the Right Contact Center Model: Onshore, Nearshore, or Offshore?

Contact Center Industry | White Paper

Scaling for the Floral Rush: How Liveops Met Mother’s Day and Holiday Demand with Speed and Precision

Retail | Case Study

Scaling Voice and Messaging Support for a Global Retailer Company During Peak Season

Retail | Case Study

Scaling Holiday Support for a Leading Luxury Retailer

Retail | Case Study

A Decade of Growth: Delivering Scalable Licensed Support for a National Insurance Leader

Insurance | Case Study

Maximizing Cost Savings and Scalability: How a Global Retailer Optimized Customer Support in the Philippines

Retail | Case Study

Powering a Peak-Season Surge: How Liveops Helped Support 200 Thousand Candidates Through Hiring for a National Delivery Provider

Hospitality | Case Study