Virtual contact center resources

The Liveops Philanthropy team is an employee-led group that helps foster charitable engagement among Liveops employees across the U.S. This group amplifies the company’s purpose through company-supported fundraising and...

The last quarter has been a rollercoaster for the economy. Record inflation, tight labor markets and a tired story of companies still challenged to find the right talent to...

The outsourcing landscape is more diverse than ever. Over the last few years, through an ongoing pandemic, record inflation, labor shortages and an ever-changing mindset within the workforce, companies...

Afternoon bike rides, knitting lessons and DIY volcanoes are just a few of the activities that keep Maria busy as a stay-at-home parent. A flexible schedule with Liveops allows...

Even before the mass move to working-from-home, many people were seeking jobs that would allow them to choose where, when, and how they want to work. For many people,...

Undoubtedly, excellent customer experience (CX) is a brand differentiator, and a primary reason people buy and refer brands. Since customer needs are changing rapidly, it’s essential to understand CX...

During Mental Health Awareness month, Liveops did a quick poll on LinkedIn: What resources are most helpful for your mental health in the workplace?  The winning choice, claiming 57%...

In my research for this article, I decided to look into the Google Trends map for the search term “mental health resources” over the past five years. Unsurprisingly, the...

For the past couple of years, we have published a series of articles to commemorate Earth Day and help provide some tips on how remote workers can make a...