Virtual contact center resources

Liveops is a recognized thought leader in the virtual contact center and customer service industries. Browse case studies, customer service tips and other helpful resources for enterprises.

Retail | Case Study

Improving CX with a Flexible Workforce for a Global Athletic Apparel Company

Flexible Workforce | Blog

Work from Home vs. Virtual Flex: What’s the Difference?

Contact Center Industry | Blog | Webinar

[Webinar] 5 Proven Methods to Optimize Agent Productivity and Reduce Attrition, with Five9

The most productive workers get more done with intentional scheduling

Flexible Workforce | Blog

Intentional scheduling is the future of time management The nine-to-five grind might’ve made sense half a century ago. Today, however, millions of people are taking charge of their working...

5 ways new moms know it’s time to go back to work

Virtual Agents | Blog

How will you know you’re ready for your comeback? When you’re anticipating a baby—whether years or weeks in advance—there’s lots of fun stuff to think about and plan: the...

Remote work opens the door to higher productivity

Flexible Workforce | Blog

Companies are reaping rewards by embracing remote work Current trends signal a future where work from home options become the commonly accepted standard over the 9-5 office jobs of...

Executive outlook: Revising geographic strategies for U.S. workforce management

Flexible Workforce | Blog

Look at the past and present state of workers to map out the future. For more than a century, workers went where the jobs were. Geography has been a...

[Guest Report] What do enterprises need to know about remote agents?

Contact Center Industry | Blog

CCW Digital releases a special report about remote agents There’s no denying it. Contact centers across the country are feeling the pressure to compete for talent. With undeniable evidence...

6 authentic ways to show appreciation for remarkable customer support

Virtual Agents | Blog

If you have something nice to say, say it loud. As someone who worked as a contact center agent for Liveops prior to taking on my current role of...

[Infographic] Leverage an emerging workforce for contact center talent

Flexible Workforce | Blog

“The only limit to our realization of tomorrow will be our doubts of today.” – Franklin D. Roosevelt To attract top talent, you need to think like top talent....

Meet your new contact center talent

Flexible Workforce | Virtual Agents | Infographic

The key to helping customers in a market that values empathy

Contact Center Industry | Blog

Matching culture and language resolves customer needs faster When the trend of U.S. businesses offshoring their customer service began a couple of decades ago, the opportunity to cut costs...