How top work from home professionals stay motivated
You’re in your element. Now, keep your eye on the prize! Being your own boss, working from home and selecting your hours are all wonderful perks of being an...
Virtual contact center resources
Liveops is a recognized thought leader in the virtual contact center and customer service industries. Browse case studies, customer service tips and other helpful resources for enterprises.
6 effective ways executives can show their appreciation for customer service agents
Customer Service Appreciation Week is the perfect time to reflect on how to show gratitude all year long. Full disclosure: I am the Senior Vice President of Marketing at...
Agents make it possible to support a life-saving cause
Each day someone’s life is touched in some way by cancer. Too many of us have lost loved ones to the disease but one organization, Stand Up To Cancer...
The conversation we all need to have about customer experience
Last month I found myself at a pretty engaging event with peers across several key verticals. Customer Contact Week (CCW) held an executive exchange which created an intimate environment...
Atlanta roadshow recap
A sea of Liveops agents come together in the Big Peach. The Atlanta Roadshow was truly noteworthy, with 150+ agents in attendance, in addition to 15 staff and...
Hiring tactics you can’t ignore if you need to keep up with call volume
In tight labor market, customer service talent acquisition gets competitive. If finding and hiring great talent feels tougher than ever, it’s because it is. The traditional applicant pool is...
What are real Liveops agents like?
Meet the people handling your most important customer interactions When you buy traditional contact center services, you’re getting the customer service equivalent of a black box. The agents are...
How to align your brand promise with your front-line customer service agents
Ensure your contact center customer service is on point Customers view the phone sales and service support they get from a product or brand as an essential part of...
How (and why) the enterprise is redefining the gig economy
Why agile workers are a competitive advantage The gig economy is no longer just something that young people dabble in while they look for better opportunities. While driving and...