Virtual contact center resources

Liveops is a recognized thought leader in the virtual contact center and customer service industries. Browse case studies, customer service tips and other helpful resources for enterprises.

Retail | Case Study

Improving CX with a Flexible Workforce for a Global Athletic Apparel Company

Flexible Workforce | Blog

Work from Home vs. Virtual Flex: What’s the Difference?

Contact Center Industry | Blog | Webinar

[Webinar] 5 Proven Methods to Optimize Agent Productivity and Reduce Attrition, with Five9

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The conversation we all need to have about customer experience

Customer Experience | Blog

Last month I found myself at a pretty engaging event with peers across several key verticals. Customer Contact Week (CCW) held an executive exchange which created an intimate environment...

Atlanta roadshow recap

Corporate | Virtual Agents | Blog

A sea of Liveops agents come together in the Big Peach. The Atlanta Roadshow was truly noteworthy, with 150+ agents in attendance, in addition to 15 staff and 2...

Hiring tactics you can’t ignore if you need to keep up with call volume

Flexible Workforce | Blog

In tight labor market, customer service talent acquisition gets competitive. If finding and hiring great talent feels tougher than ever, it’s because it is. The traditional applicant pool is...

What are real Liveops agents like?

Virtual Agents | Blog

Meet the people handling your most important customer interactions When you buy traditional contact center services, you’re getting the customer service equivalent of a black box. The agents are...

How to align your brand promise with your front-line customer service agents

Contact Center Industry | Blog

Ensure your contact center customer service is on point Customers view the phone sales and service support they get from a product or brand as an essential part of...

How (and why) the enterprise is redefining the gig economy

Flexible Workforce | Blog

Why agile workers are a competitive advantage The gig economy is no longer just something that young people dabble in while they look for better opportunities. While driving and...

Why roadshows? Take it from those who know

Corporate | Virtual Agents | Blog

Working from home doesn’t mean working alone On July 31st, Liveops hosted its inaugural roadshow in the Chicagoland area. Over 50 agents and staff from Illinois, Indiana, Wisconsin, Michigan,...

Three customer service strategies that encourage customers to spend more with your brand

Flexible Workforce | Blog

Translating great service into greater revenue Stellar service has value, and that value can be immediately translated into dollars. American Express research showed that 70% of customers are willing...