Resources

Browse case studies, customer service tips and other helpful resources for enterprises.

Life moments that changed my definition of work-life balance

Note from the editor: Special thanks to our author, Justin Loehrke, who originally published this article on Linkedin, for allowing us to share his personal story and experiences on...

Agents shine when given the right opportunity and independence

Foster dog dad, funny car enthusiast and caring uncle is also a born customer service and sales pro. Aldo Covarrubias, who landed with Liveops last September, said he feels...

Driving a culture of security at Liveops

A Q&A with Paul Leavens, Liveops’ Senior Vice President of IT & Security In a world plagued by increasing—and increasingly dangerous—threats, how do you safeguard your company, your customers...

[Podcast] What is it like to lead a team you cannot see?

Greg Hanover shares what he’s learned about remote work success at Liveops It’s never been more possible to get work done from anywhere—even some of the most remote parts of...

Results are in: Liveops wins big at the 2019 Stevie Awards

As the flexible model grows, so does Liveops awards recognition (Cover photo courtesy of Stevie Awards.) When it comes to customer service, receiving a Stevie Award is one of...

Top 5 Takeaways from the Orlando Roadshow

Liveops agents congregate in the sunshine state Laughter, excitement and chatter filled the room at Maggiano’s Little Italy in Orlando Florida at the first Liveops Roadshow of 2019. As...

Are you ready to be your own boss? Here are 5 questions you need to answer first.

These five questions should prepare you for life as a freelancer. Freelancing and self-employment is becoming incredibly popular. In the U.S. alone, more than 33% of people make a...

How working from home changed the way I help others

Lifelong advocate helps callers and community from home Sharon Meeks DeBouse brings decades of experience to her work as a customer agent for Liveops . In fact, Sharon had...

Stay-at-home moms and dads could be the greatest enhancement to the workforce

Don’t write off baby whisperers when it comes to business. “Stay at home parent” isn’t likely to be the first entry on a hiring manager’s list of sources of...

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