Resources

Browse case studies, customer service tips and other helpful resources for enterprises.

Making money from home helps dad make the most out of time with his son

Independent work lets remote customer service pro be there for son’s milestones It was 2009 when Alfredo Gutierrez found out he was going to be a father. He knew he...

Contact Center Industry | Blogs

Human support isn’t going anywhere—enable a level of service you can’t automate

People skills may end up carrying higher premiums “We are at an interesting inflection point with customer service: We’ve gone from full automation and the push for chatbots, and...

Virtual Agents | Blogs

How work-from-home parents can stay productive when kids are home from school

It’s time to pull together your family’s summer productivity plan Memorial Day in the rearview mirror means one thing to people who work from a home-based office and have...

Virtual Agents | Blogs

Customer care agent shares her secrets to performing at an elite level

Exceptional customer care is just one of Teresita’s amazing talents She’s also a business owner, social worker, graduate student and more If you’ve ever felt like there wasn’t enough...

Virtual Agents | Blogs

Working from home this summer? Here’s how to make it your most productive season

Tips for staying motivated when sunny days tempt you away Michael Franti & Spearhead - The Sound Of SunshineWatch this video on YouTube Summer’s just around the corner, which...

Virtual Agents | Blogs

The best summer break side hustle for teachers? Helping others from home

School’s out for summer! Enjoy time off and extra cash on your terms. Teachers looking to make extra cash when school’s out have lots of options. However, there’s one...

Contact Center Industry | Blogs

A promising answer in the insurance industry talent crisis

Insurers are creating products for the gig economy but are they tapping it for talent? With two-thirds of working Americans anticipated to take part in the gig economy in less...

Virtual Agents | Blogs

Want to energize your home-based business? Free the chi

Feng Shui tips for good energy in your home office It’s that time of year again! You can’t help but notice new beginnings happening right outside your window. It’s...

Virtual Agents | Blogs

What do acting, teaching and customer care have in common? Learn from a triple threat.

Teacher, actress and Liveops agent shares secret to customer satisfaction Katherine (Kathy) Surcey has loved making people smile since she was a girl. Back when her older sisters were...

Stop outsourcing, start outsmarting

Join the brands redefining customer experience with Liveops. Empathetic agents, tech-powered delivery, and the flexibility to meet every moment. Let’s talk.

Contact

Explore flexible customer experience solutions