6 authentic ways to show appreciation for remarkable customer support
If you have something nice to say, say it loud. As someone who worked as a contact center agent for Liveops prior to taking on my current role of...
Virtual contact center resources
Liveops is a recognized thought leader in the virtual contact center and customer service industries. Browse case studies, customer service tips and other helpful resources for enterprises.
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[Infographic] Leverage an emerging workforce for contact center talent
“The only limit to our realization of tomorrow will be our doubts of today.” – Franklin D. Roosevelt To attract top talent, you need to think like top talent....
The key to helping customers in a market that values empathy
Matching culture and language resolves customer needs faster When the trend of U.S. businesses offshoring their customer service began a couple of decades ago, the opportunity to cut costs...
How top work from home professionals stay motivated
You’re in your element. Now, keep your eye on the prize! Being your own boss, working from home and selecting your hours are all wonderful perks of being an...
6 effective ways executives can show their appreciation for customer service agents
Customer Service Appreciation Week is the perfect time to reflect on how to show gratitude all year long. Full disclosure: I am the Senior Vice President of Marketing at...
Agents make it possible to support a life-saving cause
Each day someone’s life is touched in some way by cancer. Too many of us have lost loved ones to the disease but one organization, Stand Up To Cancer...
5 ways to prepare customer care agents for this holiday season
Seasonal spikes are the worst time to let customers down. The holiday shopping season is just around the corner and competition for consumer dollars is increasingly aggressive. Although customer...
The conversation we all need to have about customer experience
Last month I found myself at a pretty engaging event with peers across several key verticals. Customer Contact Week (CCW) held an executive exchange which created an intimate environment...