Resources

Browse case studies, customer service tips and other helpful resources for enterprises.

Contact Center Industry | Flexible Workforce | In the News | Blogs

[Podcast] Exploring the virtual contact center

Exploring the virtual contact center It’s not a surprise that today’s workforce wants more flexibility in the workplace. Busy schedules, demanding workloads and hectic personal lives beg for...

Contact Center Industry | Blogs

What to expect in 2020: contact center and beyond

A new decade is upon us, and the disruption in the workforce is here. No longer are Baby Boomers dominating the workforce. Millennials make up the majority of the...

Virtual Agents | Blogs

Take your work to the next level with personal branding

You think you know branding but do you brand yourself as an independent worker? Branding is a subject most people know a little bit about and anyone seeking more...

Virtual Agents | Blogs

5 ways to build the best work-at-home community

Building a network is a great way to overcome remote work loneliness and strengthen your business. Have you ever wanted to work from home, but don’t know where to...

Virtual Agents | Blogs

Making money from home helps dad make the most out of time with his son

Independent work lets remote customer service pro be there for son’s milestones It was 2009 when Alfredo Gutierrez found out he was going to be a father. He knew he...

Contact Center Industry | Blogs

Human support isn’t going anywhere—enable a level of service you can’t automate

People skills may end up carrying higher premiums “We are at an interesting inflection point with customer service: We’ve gone from full automation and the push for chatbots, and...

Virtual Agents | Blogs

How work-from-home parents can stay productive when kids are home from school

It’s time to pull together your family’s summer productivity plan Memorial Day in the rearview mirror means one thing to people who work from a home-based office and have...

Virtual Agents | Blogs

Customer care agent shares her secrets to performing at an elite level

Exceptional customer care is just one of Teresita’s amazing talents She’s also a business owner, social worker, graduate student and more If you’ve ever felt like there wasn’t enough...

Virtual Agents | Blogs

Working from home this summer? Here’s how to make it your most productive season

Tips for staying motivated when sunny days tempt you away Michael Franti & Spearhead - The Sound Of SunshineWatch this video on YouTube Summer’s just around the corner, which...

Stop outsourcing, start outsmarting

Join the brands redefining customer experience with Liveops. Empathetic agents, tech-powered delivery, and the flexibility to meet every moment. Let’s talk.

Contact

Explore flexible customer experience solutions