Virtual contact center resources

Earlier this month we held our final virtual roadshow of 2020! Almost 300 Liveops agents and staff gathered to celebrate some accomplishments from the last 12 months and kick...

Believe it or not, 2020 is almost over. And not a moment too soon. Among the COVID-19 pandemic, economic turmoil, civil unrest, the US presidential election, hurricanes, wildfires, and more, this...

It’s Time to Redefine What Productivity Means at Your Organization How do you measure your team’s productivity? Do you track their hours? Or do you focus on their results?...

Parents in 2020 have seen unique challenges in their family lives, and often their professional lives. Working mothers, in particular, have become victims of unemployment, faced with the choice...

What Does Business Continuity Really Mean? Remember slow news days? Yeah, me neither. We live in turbulent, unpredictable times. Between wildfires, hurricanes, floods, windstorms, earthquakes, cyberattacks, and massive power...

Connection is key: maintaining community virtually In a normal year, we’d be traveling to cities across the country to meet with Liveops agents face-to-face. This fall, things may look...

Want to improve your company’s customer service? Start by providing a better learning experience for your workforce. It’s no secret that happier team members mean happier customers. The more...

Looking for a job in remote times? Here are some things to keep in mind when interviewing by video   Ready for your next interview? It could happen sooner...