Agent Myth Busting: #3 – How do I know it’s not a scam?
MYTH: Work at home and flexible schedules? Sounds too good to be true. Work-at-home has gotten a bad reputation, particularly before the COVID-19 pandemic. There are many bad actors...
Virtual contact center resources
Liveops is a recognized thought leader in the virtual contact center and customer service industries. Browse case studies, customer service tips and other helpful resources for enterprises.
Agent Myth Busting: #2 – Remote working is too lonely
MYTH: I’ll be too isolated if I work from home Working from home can be lonely sometimes. There are days (or weeks, or months in the case of the...
Agent Myth Busting: #1 – Being your own boss is hard
MYTH: Being my own boss is scary and hard Not everyone thrives being their own boss. Your success is dependent on the time and work you put in. You’re...
First Virtual Roadshow of 2021 brings connection, updates and engagement
Coming together virtually at the first Agent Roadshow of 2021 At Liveops, we know that working from home allows agents the freedom and flexibility to work around their life....
Remote working tips – a year later
For many of us, we left our photo-adorned cubicles behind in March 2020, unsure of how the COVID-19 pandemic would affect our lives, or the loss we would endure...
[Webinar] 5 Proven Methods to Optimize Agent Productivity and Reduce Attrition, with Five9
Forrester recently announced that remote work will rise to three times pre-COVID levels. Many enterprises managed to work through the logistics of having a remote team, and as they...
What I wish I knew the first time I filed self-employment taxes
Note from the editor: The author, Shelly Strom, is a longtime freelance writer who owns her own marketing consulting business. All of the information in this article is based...