Resources

Browse case studies, customer service tips and other helpful resources for enterprises.

2023 Agent Trends: Tools for Your Business in the New Year

If you’re anything like me, the beginning of a new year arrives with a sense of personal relief and renewal. On the first of January, you wake up feeling...

Insurance | Case studies

Meeting Customer Needs During Unplanned Natural Disasters for a Top Five National Insurance Company

Client Success – 12 year partnership 65% flexibility 50k hurricane Sandy calls handled Share Overview In 2010, a series of severe ice storms swept across multiple states served by...

Utilities | Case studies

Giving a Natural Gas Company a Better Forecast

Client Success – 94% CSAT 33% reduction in onboarding 130% flexibility Share Overview A regional natural gas company serving customers across multiple states faced mounting challenges that strained its...

Virtual Agents | Blogs

Liveops Agent Spotlight: Marjorie, 2022 Agent of the Year

“Now, that was a shocker.” Marjorie didn’t anticipate being named Liveops’ 2022 agent of the year. But speak with her for more than 5 minutes, and the decision by...

Healthcare | Case studies

Compliance Without Compromise: How Liveops Helped a Top Pharma Company Elevate Care and Reduce Costs

Client Success – 96% patient satisfaction 17 year partnership 514k+ unique patients supported Share Overview A global pharmaceutical client built a reputation for delivering unparalleled patient care. However, maintaining...

Retail | Case studies

Improving CX with a Flexible Workforce for a Global Athletic Apparel Company

Client Success – 300% flexibility 23% increase CSAT 7-yr partnership Share Overview One Fortune 100 athletic apparel company was struggling to meet customer expectations, especially during peak seasons and...

Virtual Agents | Blogs

2022 Liveops Agent Awards

Hundreds of agents from across the country gathered and networked for the final Virtual Agent Roadshow of the year last month. The event also featured the Liveops Annual Agent...

Contact Center Industry | Flexible Workforce | Blogs

Adopting Part-Time Scheduling will not Solve your Talent Problem

In today’s climate, enterprises are faced with a talent problem. They either have too much capacity for their demand, or they struggle to find the right talent profile to...

Corporate | In the News | Blogs

[Press Release] Liveops, Inc. Honors Agents, Clients, and Employees on CX Day and Throughout Customer Service Week 2022

Liveops, Inc. Honors Agents, Clients, and Employees on CX Day and Throughout Customer Service Week 2022 SCOTTSDALE, Ariz., Liveops, Inc., a leading virtual contact center is celebrating National Customer...

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