Resources

Browse case studies, customer service tips and other helpful resources for enterprises.

2022 Liveops Agent Awards

Hundreds of agents from across the country gathered and networked for the final Virtual Agent Roadshow of the year last month. The event also featured the Liveops Annual Agent...

Contact Center Industry | Flexible Workforce | Blogs

Adopting Part-Time Scheduling will not Solve your Talent Problem

In today’s climate, enterprises are faced with a talent problem. They either have too much capacity for their demand, or they struggle to find the right talent profile to...

Corporate | In the News | Blogs

[Press Release] Liveops, Inc. Honors Agents, Clients, and Employees on CX Day and Throughout Customer Service Week 2022

Liveops, Inc. Honors Agents, Clients, and Employees on CX Day and Throughout Customer Service Week 2022 SCOTTSDALE, Ariz., Liveops, Inc., a leading virtual contact center is celebrating National Customer...

Customer Experience | Blogs

How to Make the Most out of CX Day and Customer Service Week

Have you heard about CX Day? Every October, people worldwide celebrate with their employees, agents, and clients. It reminds me of “Mother’s Day” or “Father’s Day.” It’s a time...

Virtual Agents | Blogs

Liveops Agent Spotlight: Deborah

Full-time educator. Mother. Grandmother. Liveops Agent. Deborah finds the flexibility to do it all. As the crispness of fall slowly sinks into the air, school-aged students are settling into...

Security | Virtual Agents | Blogs

Unsure if a New Remote Work Opportunity is Legit? Here’s How You Can Tell

Anyone who has spent time on social media within the past few years can attest to the rising number of bots, fake accounts, and online scams disguised as legitimate...

Corporate | Blogs

Liveops Philanthropy Update: Volunteer Weeks Recap 2022

The Liveops Philanthropy team is an employee-led group that helps foster charitable engagement among Liveops employees across the U.S. This group amplifies the company’s purpose through company-supported fundraising and...

Contact Center Industry | Blogs

The current state of the economy and its impact on the BPO industry

The last quarter has been a rollercoaster for the economy. Record inflation, tight labor markets and a tired story of companies still challenged to find the right talent to...

Contact Center Industry | Flexible Workforce | Blogs

[Poll] What’s most important in an outsourcing relationship?

The outsourcing landscape is more diverse than ever. Over the last few years, through an ongoing pandemic, record inflation, labor shortages and an ever-changing mindset within the workforce, companies...

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