Scaling Patient Support for a Leading Medical Testing Company
Client Success – 94% QA scores 700% agent growth 95% CSAT score Share Overview A leading medical testing company was experiencing unprecedented growth, but their ability to scale was...
Resources
Browse case studies, customer service tips and other helpful resources for enterprises.
Liveops Agent Spotlight: Amy, Who Avoids Burnout with Flexibility
In just under a year with Liveops as an independent contractor, Amy has earned her way up from Liveops newbie to a critical agent for the luxury retail program...
When Burnout Strikes: the Impact on CX
Better CX can start with an understanding of workforce burnout Burnout. The concept isn’t new, yet it is making a comeback in workforce trends these days. There are a...
In 2023, CX is More Critical than Ever.
In precarious economic times, consumers are more discerning than ever about where their money goes and expect positive, progressive, and consistent customer experience (CX). After all, consumption is not...
23 Things I Wish I Knew Earlier in My Career
In honor of Liveops’ 23rd birthday this year, Cheryl Gunn, SVP of Operations at Liveops, shares 23 things she wishes she knew earlier in her career. Don’t be...
How and Why You Should Set Goals as a Remote Worker
Whether it be from the day-to-day stresses of normal life or just not feeling as connected as you may want to be, it can be hard to stay motivated...
Speed to Proficiency with a Leading Home Delivery Service Client
Client Success – 2 week launch 60% flexibility 18% improvement in SLAs Share Overview The rise of digital-first companies has reshaped consumer expectations, with omnichannel engagement becoming the new...
Tips for Leveling Up Your Home Office Setup in 2023
Prior to 2020, friends and family would often express jealousy about my ability to work from home. The idea of rolling out of bed whenever you want, ditching the...
10 Customer Service Tips for Agents to Keep in Mind
The customer service industry can be tough at times, so in order to attract and retain customers, it’s important to provide them with the best service and care. By...
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