Resources

Browse case studies, customer service tips and other helpful resources for enterprises.

Female agent Delivering better CX outcomes

Maximize Your Enterprise’s CX with Liveops

If you’re looking to graduate your enterprise’s customer experience from mediocre to unmatched, a collaboration with Liveops is the game changer. One of our specialties is working with clients...

Better CX involves Agent experience and community

Customer Service | Quality Talent | Blogs

For CX, Agent Experience and Community Are Paramount

While you’re considering CX from the enterprise point of view, for the purpose of this article let’s flip the script for a moment. Enterprises are composed of people, and...

Quality Talent | Blogs

Key Factors of Quality Agent Interactions

In the current customer service landscape, one of the prominent themes among customer experience (CX) leaders is the pursuit of high-quality experiences. Unsurprisingly, quality interactions serve as the bedrock...

Customer Service | Blogs

How to Make Your Home Office Your Own

Your secret headquarters. Your command center. Your hidden lair. The room next to the kitchen. Call it whatever you like. The joy of working from home (or being your...

Liveops case study communications, scalable flexibility

Communications | Case studies

Scaling Customer Support and Driving Growth for a Top-Rated Wireless Carrier

Client Success – 12% AOV increase 17X call volume growth 18.75% increase in VOC Share Overview As customer expectations evolved and demand surged, a top-rated wireless carrier needed a support solution...

John, Liveops agent spotlight: high quality experience

Quality Talent | Blogs

Liveops Agent Spotlight: John, delivering high-quality experiences every time

Often when we speak to enterprise companies about Liveops solutions, the high-quality interactions within the agent community stand out as a key differentiator. Agents like John are the reason...

Liveops virtual agent experiences, what is AX

Customer Service | Blogs

What is AX, and Why Does it Matter?

At Liveops, we’re not only committed to delivering exceptional experiences to our clients and their customers, but also to agents. A hallmark of our operation is prioritizing Agent Experience...

Quality Talent | Blogs

Liveops Agent Spotlight: Stacy

Life can take us in many directions, setting the path for the next journey. Sometimes unknowingly, these paths are building the skills needed to be successful in our next...

Customer Service | Blogs

Examining Common Soft Skills Needed in Today’s Workforce

In today’s climate of workforce burnout and stress, I can’t help but feel that practicing soft skills is more important now than ever before. The past few years have...

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