How to Make the Most out of CX Day and Customer Service Week
Have you heard about CX Day? Every October, people worldwide celebrate with their employees, agents, and clients. It reminds me of “Mother’s Day” or “Father’s Day.” It’s a time...
Virtual contact center resources
Liveops is a recognized thought leader in the virtual contact center and customer service industries. Browse case studies, customer service tips and other helpful resources for enterprises.
Liveops Agent Spotlight: Deborah
Full-time educator. Mother. Grandmother. Liveops Agent. Deborah finds the flexibility to do it all. As the crispness of fall slowly sinks into the air, school-aged students are settling into...
Unsure if a New Remote Work Opportunity is Legit? Here’s How You Can Tell
Anyone who has spent time on social media within the past few years can attest to the rising number of bots, fake accounts, and online scams disguised as legitimate...
Liveops Philanthropy Update: Volunteer Weeks Recap 2022
The Liveops Philanthropy team is an employee-led group that helps foster charitable engagement among Liveops employees across the U.S. This group amplifies the company’s purpose through company-supported fundraising and...
The current state of the economy and its impact on the BPO industry
The last quarter has been a rollercoaster for the economy. Record inflation, tight labor markets and a tired story of companies still challenged to find the right talent to...
[Poll] What’s most important in an outsourcing relationship?
The outsourcing landscape is more diverse than ever. Over the last few years, through an ongoing pandemic, record inflation, labor shortages and an ever-changing mindset within the workforce, companies...
Liveops Agent Spotlight: Maria, a stay-at-home parent
Afternoon bike rides, knitting lessons and DIY volcanoes are just a few of the activities that keep Maria busy as a stay-at-home parent. A flexible schedule with Liveops allows...
5 Customer Experience Trends and Key Actions for Long-Term Success
Undoubtedly, excellent customer experience (CX) is a brand differentiator, and a primary reason people buy and refer brands. Since customer needs are changing rapidly, it’s essential to understand CX...
[Poll] Flexible schedules and mental health
During Mental Health Awareness month, Liveops did a quick poll on LinkedIn: What resources are most helpful for your mental health in the workplace? The winning choice, claiming 57%...