2023 Agent Trends: Tools for Your Business in the New Year
If you’re anything like me, the beginning of a new year arrives with a sense of personal relief and renewal. On the first of January, you wake up feeling...
Virtual contact center resources
Liveops is a recognized thought leader in the virtual contact center and customer service industries. Browse case studies, customer service tips and other helpful resources for enterprises.
Liveops Agent Spotlight: Marjorie, 2022 Agent of the Year
“Now, that was a shocker.” Marjorie didn’t anticipate being named Liveops’ 2022 agent of the year. But speak with her for more than 5 minutes, and the decision by...
2022 Liveops Agent Awards
Hundreds of agents from across the country gathered and networked for the final Virtual Agent Roadshow of the year last month. The event also featured the Liveops Annual Agent...
Adopting Part-Time Scheduling will not Solve your Talent Problem
In today’s climate, enterprises are faced with a talent problem. They either have too much capacity for their demand, or they struggle to find the right talent profile to...
[Press Release] Liveops, Inc. Honors Agents, Clients, and Employees on CX Day and Throughout Customer Service Week 2022
Liveops, Inc. Honors Agents, Clients, and Employees on CX Day and Throughout Customer Service Week 2022 SCOTTSDALE, Ariz., Liveops, Inc., a leading virtual contact center is celebrating National Customer...