Blog

In today’s climate of workforce burnout and stress, I can’t help but feel that practicing soft skills is more important now than ever before. The past few years have...

Breaking Down Performance Metric Acronyms Raise your hand if, like me, you have a hard time keeping track of acronyms in your head. I usually need a few seconds...

In just under a year with Liveops as an independent contractor, Amy has earned her way up from Liveops newbie to a critical agent for the luxury retail program...

Better CX can start with an understanding of workforce burnout Burnout. The concept isn’t new, yet it is making a comeback in workforce trends these days. There are a...

In precarious economic times, consumers are more discerning than ever about where their money goes and expect positive, progressive, and consistent customer experience (CX). After all, consumption is not...

In honor of Liveops’ 23rd birthday this year, Cheryl Gunn, SVP of Operations at Liveops, shares 23 things she wishes she knew earlier in her career.      Don’t be...

Whether it be from the day-to-day stresses of normal life or just not feeling as connected as you may want to be, it can be hard to stay motivated...

Prior to 2020, friends and family would often express jealousy about my ability to work from home. The idea of rolling out of bed whenever you want, ditching the...

The customer service industry can be tough at times, so in order to attract and retain customers, it’s important to provide them with the best service and care. By...