What’s driving enterprise adoption of flexible workforces?
Agility, cost and quality prompt managers to look beyond traditional FTEs Whether the driver is business agility, an effort to better contain costs, or a focus on enhancing customer...
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How flex agents adapt to customer service spikes
Liveops’ flexible, on-demand workforce of domestic customer service and sales agents seamlessly adapt to spikes in customer demand. Whether driven by seasonal promotions, product launches, media campaigns or cyclical...
How the gig economy is transforming enterprises and customer service solutions
Gig workers offer greater quality, flexibility and cost savings “Thanks for holding. Your call is very important to us.” Is it really? If my call was so important, wouldn’t...
How I became a work-at-home mom
How I extended my maternity leave and became a work-at-home mom Originally posted on MommyKatie.com When I became pregnant with my first son, I had a promising career at a...