Blog

A sea of Liveops agents come together in the Big Peach.   The Atlanta Roadshow was truly noteworthy, with 150+ agents in attendance, in addition to 15 staff and...

In tight labor market, customer service talent acquisition gets competitive. If finding and hiring great talent feels tougher than ever, it’s because it is. The traditional applicant pool is...

Meet the people handling your most important customer interactions When you buy traditional contact center services, you’re getting the customer service equivalent of a black box. The agents are...

Ensure your contact center customer service is on point Customers view the phone sales and service support they get from a product or brand as an essential part of...

Why agile workers are a competitive advantage The gig economy is no longer just something that young people dabble in while they look for better opportunities. While driving and...

Working from home doesn’t mean working alone On July 31st, Liveops hosted its inaugural roadshow in the Chicagoland area. Over 50 agents and staff from Illinois, Indiana, Wisconsin, Michigan,...

How to detect and prevent omnichannel failures When contact centers live and die by the customer experience, the rise of “omnichannel”—or any other hotly debated customer experience issue—deserves due...

Translating great service into greater revenue Stellar service has value, and that value can be immediately translated into dollars. American Express research showed that 70% of customers are willing...

Why enterprises are hiring differently in this economy A tight labor market spells trouble for hiring managers—the shallow pool of candidates might even convince them to look beyond the...