cx event recaps

Customer expectations are changing fast, and contact centers are being asked to do more than simply handle volume. They need to deliver consistent, high-quality experiences, adjust quickly to changing demand,...

Held May 13-15 in Charlotte, NC, the Chief Experience Officer Exchange brought together senior CX, UX, and EX leaders for conversations around customer experience strategy, operational performance, and experience...

On Thursday, April 2, Liveops partnered with CMP Research to bring together a select group of CX and customer contact leaders for an executive roundtable focused on one of the...

As customer experience leaders race to adopt AI, many are asking the wrong question. The goal is not to automate more, but rather, to orchestrate better.  That was one of...

The Customer Experience & Contact Center Forum at The Biltmore in Coral Gables, Florida, brought together senior CX leaders for three days of focused conversations on one of the industry’s biggest...

Authored by Liliana Lopez-Sandoval Customer experience leaders came to Customer Contact Week (CCW) Orlando with one big question on their minds: how do we move AI from “promising” to “proven” without sacrificing quality, compliance, or customer trust?  That question...

The Customer Experience & Contact Center Forum at The Wigwam in Litchfield, AZ brought together leaders who are rethinking how customer service teams operate. From October 8 to 10,...

From June 9–12, 2025, customer service leaders from around the globe gathered at the Caesars Forum in Las Vegas for Customer Contact Week (CCW)—the industry’s largest event in the...

Liveops continues to challenge traditional models in the customer service industry by building a more inclusive, accessible, and flexible workforce. As a leader in the virtual contact center space,...