cx event recaps

Consero 2025: Scaling Smarter in Customer Service

The Customer Experience & Contact Center Forum at The Wigwam in Litchfield, AZ brought together leaders who are rethinking how customer service teams operate. From October 8 to 10,...

CCW 2025: Scaling Smarter and Leading with Flexibility

From June 9–12, 2025, customer service leaders from around the globe gathered at the Caesars Forum in Las Vegas for Customer Contact Week (CCW)—the industry’s largest event in the...

Redefining Equity in the Contact Center Industry

Liveops continues to challenge traditional models in the customer service industry by building a more inclusive, accessible, and flexible workforce. As a leader in the virtual contact center space,...

Inside the 2025 GDS CX Innovation Summit: Rethinking Customer Connections in the Age of Agility

From March 19–20, 2025, senior customer experience leaders gathered at the iconic Fairmont Copley Plaza in Boston for the GDS CX Innovation Summit to dive into the future of...

Consero 2025: Unlocking the Future of Workforce Strategy in Customer Experience

The 2025 Consero Customer Experience & Contact Center Forum once again delivered insightful discussions, actionable strategies, and meaningful connections among industry leaders. Held at The Biltmore Miami, Coral...

GDS CX Innovation Summit 2024: Sky-High Expectations and Groundbreaking Strategies

On December 9-10, 2024, customer experience leaders gathered at the beautiful Rancho Bernardo Inn in San Diego for the GDS CX Innovation Summit. Among the attendees were Liveops’ Senior...

Frost & Sullivan Customer Contact West 2024: Embracing Flexibility and AI Innovation for Future-Ready Customer Service

The Frost & Sullivan Customer Contact West event was an incredible opportunity for customer service leaders to engage in real-world discussions about the future of customer support and workforce...

Consero 2024: Elevating the Future of Customer Experience

From October 6-8, 2024, industry leaders gathered at The Ritz-Carlton in Irving, TX, for the highly anticipated Consero 2024 Customer Experience & Contact Center Forum. The event provided a...

2023 Liveops Agent Awards

Hundreds of agents from across the country gathered and networked for the final Virtual Agent Roadshow of the year last month. The event also featured the Liveops Annual Agent...

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