Liveops Agent Spotlight: Jason – Delivering Excellence with Heart

November 12, 2024 | Virtual Agents | Blog

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It’s always a proud moment to celebrate the incredible efforts of agents who consistently go above and beyond. This month, Jason is in the spotlight as an outstanding agent who has made a remarkable impression in just a few short months. 

Jason’s dedication to delivering top-notch service has earned rave reviews from customers. His journey contracting with Liveops highlights the heart and drive needed to excel in customer service. 

A Newcomer Making a Big Impact 

Jason became an independent contractor with Liveops in February 2024, drawn to the flexibility and opportunity to complement his full-time job. Since joining as a self-employed independent contractor, Jason has quickly proven his value with exceptional customer care and dedication that stands out in the Liveops community. 

In September alone, Jason received 22 customer surveys over just two weeks, all of which came back with 100% positive feedback. The program he supports was quick to nominate him for Agent of the Month, praising his “customer-centric approach and competitive drive.” It’s clear that Jason’s dedication to his craft and the customers he serves is unmatched. 

Customer Feedback that Speaks Volumes 

Customers have taken notice of Jason’s exceptional service, leaving glowing feedback that highlights his expertise, patience, and friendly demeanor: 

  • “This person was so good, and he knew his job.” 
  • “Excellent customer service! Jason was outstanding!!” 
  • “This customer service rep was so helpful and kind the entire conversation.” 
  • “The gentleman couldn’t have possibly been MORE knowledgeable, jovial, and ready to fix the many issues I called for, but more importantly, MORE patient than any old non-athletic giant-footed athlete. An absolute pleasure. He made the process SO easy. Couldn’t be better!” 

These comments capture what makes Jason such a standout agent—his ability to connect with customers, solve their problems, and leave them feeling completely satisfied. 

Finding Success as a Work-from-Home Entrepreneur 

For Jason, contracting with Liveops has provided the ideal opportunity to take charge of his career while maintaining flexibility in his personal and professional life. His approach to success? It all comes down to dedication. 

“Achieving success requires dedication, not just from you but also from those around you. Staying up to date on changes and continuously challenging yourself is key to improvement. Setting tough, yet achievable, goals make success that much more rewarding.” 

Jason’s competitive spirit drives him to deliver exceptional service, pushing himself to always strive for excellence. 

Beyond the Job: Jason’s Passion for Animals and Family 

Outside of his contracting work with Liveops, Jason is a dedicated animal lover and caretaker. He and his husband have a home filled with rescue animals, including four dogs, eight guinea pigs, two bunnies, three snakes, three bearded dragons, a tank full of fish, and eight turtles. Their “zoo,” as Jason fondly calls it, is a testament to their compassion and love for giving animals a safe and happy home. 

When asked about his inspiration, Jason points to his husband, who encourages him to keep pushing toward their shared dreams. 

“Running a home-based business can be tough, but my husband is always there to motivate me when I need it most. He’s my biggest supporter.” 

In his downtime, Jason enjoys indulging in his guilty pleasure—anything chocolate and peanut butter—and catching up on his favorite TV show, Schitt’s Creek. He also has a deep love for travel, with Niagara Falls being one of his favorite destinations. 

When asked what song would best describe his life, Jason humorously chose Hakuna Matata from The Lion King. It’s a philosophy he lives by—don’t stress, keep moving forward, and always aim to reach your goals. 

Looking Ahead 

Jason’s time contracting with Liveops has already shown his dedication and positive attitude, which have clearly driven his success so far. 

His ability to balance his home-based business with his personal life while delivering outstanding customer service is truly commendable. It will be great to see how Jason continues to make an impact with his dedication and outstanding service.  

Congratulations, Jason! Keep up the amazing work—you’re an inspiration! 

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Aimee Matolka

Aimee is the senior manager of Agent Experience at Liveops. Along with the Agent Experience team, she works closely with the agent community to develop new practices, outlets, and opportunities that enable the success of the independent home business owner. Aimee also has personal experience as a Liveops independent agent and cares deeply about helping agents succeed.