Resources
Browse case studies, customer service tips and other helpful resources for enterprises.
Scaling for the Floral Rush: How Liveops Met Mother’s Day and Holiday Demand with Speed and Precision
Client Success – 85 agents 30-day ramp 91% quality scores Share Overview A leading floral delivery company faced massive spikes in customer service demand during peak holidays like Christmas,...
Scaling Voice and Messaging Support for a Global Retailer Company During Peak Season
Client Success – 200% flexibility 186% flex to forecast 109bp higher sales conversion Share Overview During the holiday season, a global retailer faced an unprecedented challenge: rapidly increasing customer service...
Scaling Holiday Support for a Leading Luxury Retailer
Client Success – 671 agents 8M+ inquiries handled 4,250+ added holiday hours Share Overview One of North America’s most iconic luxury department stores needed outsourced support through major seasonal...
A Decade of Growth: Delivering Scalable Licensed Support for a National Insurance Leader
Client Success – 10+ Yrs strategic partnership 99% CSAT score 33% conversion rate Share Overview What began in 2015 as a focused voice-based sales support program for licensed agents...
Maximizing Cost Savings and Scalability: How a Global Retailer Optimized Customer Support in the Philippines
Client Success – 54% cost savings 1000% flexibility 185% flex to forecast Share Overview A global retailer sought to enhance cost efficiency and scalability without compromising customer service quality. By transitioning support operations from...
Powering a Peak-Season Surge: How Liveops Helped Support 200 Thousand Candidates Through Hiring for a National Delivery Provider
Client Success – 200K seasonal workers supported 93.3% CSAT score 73.3 NPS Share Overview When a national delivery provider faced the urgent task of hiring over 200,000 seasonal workers,...
How can travel and hospitality companies plan for weather volatility?
When weather disrupts travel, service becomes everything From bomb cyclones to unexpected heatwaves, severe weather is now a regular part of the travel experience. In just one January storm,...
5 Key Factors in Choosing Between Onshore, Nearshore, and Offshore Support
The way businesses approach customer service can define their reputation, drive loyalty, and set them apart from competitors. However, as companies expand their reach, the question of where to...
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