Resources

Browse case studies, customer service tips and other helpful resources for enterprises.

Why the BPO industry is ripe for disruption

Lessons from Uber suggest how to capitalize on gaps in a stagnant contact center industry On his company’s ninth anniversary, Uber Co-Founder Garrett Camp publicly posted his original pitch...

What’s driving enterprise adoption of flexible workforces?

Agility, cost and quality prompt managers to look beyond traditional FTEs Whether the driver is business agility, an effort to better contain costs, or a focus on enhancing customer...

How I became a work-at-home mom

How I extended my maternity leave and became a work-at-home mom Originally posted on MommyKatie.com When I became pregnant with my first son, I had a promising career at a...

Find flexible work for people with disabilities

How people with disabilities and many veterans find flexible, independent work Many people with disabilities or health challenges struggle to find traditional jobs that meet their needs and sadly...

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