Resources

Browse case studies, customer service tips and other helpful resources for enterprises.

Creating a Remote Workforce? 4 Tips for Success

4 Tips for businesses who are embracing a work-at-home workforce Today many workers are sitting in their make-shift home offices for the first time. Many more will soon be...

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First Agent Roadshow in 2020: Orlando!

The energy was electric last month as more than 60 Liveops agents and those interested in becoming agents gathered at the first roadshow in 2020! Located at Dockside on...

Can you feel the love in your contact center?

“They love me, they love me not.” If you’ve been plucking petals to discern whether your contact center team members are really committed to your business, you’re not alone....

5 Reasons the workforce is changing

Things change. Fashion, technology, diets – we are surrounded by change every day of our lives. So there is no surprise that the workforce today looks different than it...

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Retailers: are you prepared for the next big event?

A virtual contact center can make your next event more efficient and profitable The New Year means many things to a business – a new budget, fresh thinking and...

What to expect in 2020: contact center and beyond

A new decade is upon us, and the disruption in the workforce is here. No longer are Baby Boomers dominating the workforce. Millennials make up the majority of the...

Take your work to the next level with personal branding

You think you know branding but do you brand yourself as an independent worker? Branding is a subject most people know a little bit about and anyone seeking more...

5 ways to build the best work-at-home community

Building a network is a great way to overcome remote work loneliness and strengthen your business. Have you ever wanted to work from home, but don’t know where to...

Making money from home helps dad make the most out of time with his son

Independent work lets remote customer service pro be there for son’s milestones It was 2009 when Alfredo Gutierrez found out he was going to be a father. He knew he...

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