Resources

Browse case studies, customer service tips and other helpful resources for enterprises.

5 Reasons the workforce is changing

5 Reasons the workforce is changing Things change. Fashion, technology, diets – we are surrounded by change every day of our lives. So there is no surprise that the...

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Uncategorized | Blogs

Retailers: are you prepared for the next big event?

A virtual contact center can make your next event more efficient and profitable The New Year means many things to a business – a new budget, fresh thinking and...

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[Podcast] Exploring the virtual contact center

Exploring the virtual contact center It’s not a surprise that today’s workforce wants more flexibility in the workplace. Busy schedules, demanding workloads and hectic personal lives beg for...

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What to expect in 2020: contact center and beyond

A new decade is upon us, and the disruption in the workforce is here. No longer are Baby Boomers dominating the workforce. Millennials make up the majority of the...

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Take your work to the next level with personal branding

You think you know branding but do you brand yourself as an independent worker? Branding is a subject most people know a little bit about and anyone seeking more...

Uncategorized | Blogs

5 ways to build the best work-at-home community

Building a network is a great way to overcome remote work loneliness and strengthen your business. Have you ever wanted to work from home, but don’t know where to...

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Making money from home helps dad make the most out of time with his son

Independent work lets remote customer service pro be there for son’s milestones It was 2009 when Alfredo Gutierrez found out he was going to be a father. He knew he...

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Human support isn’t going anywhere—enable a level of service you can’t automate

People skills may end up carrying higher premiums “We are at an interesting inflection point with customer service: We’ve gone from full automation and the push for chatbots, and...

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How work-from-home parents can stay productive when kids are home from school

It’s time to pull together your family’s summer productivity plan Memorial Day in the rearview mirror means one thing to people who work from a home-based office and have...

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