Want to energize your home-based business? Free the chi
Feng Shui tips for good energy in your home office It’s that time of year again! You can’t help but notice new beginnings happening right outside your window. It’s...
Virtual contact center resources
Liveops is a recognized thought leader in the virtual contact center and customer service industries. Browse case studies, customer service tips and other helpful resources for enterprises.
What do acting, teaching and customer care have in common? Learn from a triple threat.
Teacher, actress and Liveops agent shares secret to customer satisfaction Katherine (Kathy) Surcey has loved making people smile since she was a girl. Back when her older sisters were...
Life, liberty and Liveops on the road: Philly Edition!
Philadelphia, home of the Declaration of Independence, is also home to Liveops independent agents Just because you work from home, doesn’t mean you work alone! This statement is never...
Could more money bring you more happiness in retirement?
Done with the grind? Enjoy well-earned freedom and a paycheck too. You’re retired. You’re having fun. Still, there’s something you miss about not going to work every day. It...
Life moments that changed my definition of work-life balance
Note from the editor: Special thanks to our author, Justin Loehrke, who originally published this article on Linkedin, for allowing us to share his personal story and experiences on...
Agents shine when given the right opportunity and independence
Foster dog dad, funny car enthusiast and caring uncle is also a born customer service and sales pro. Aldo Covarrubias, who landed with Liveops last September, said he feels...
Driving a culture of security at Liveops
A Q&A with Paul Leavens, Liveops’ Senior Vice President of IT & Security In a world plagued by increasing—and increasingly dangerous—threats, how do you safeguard your company, your customers...
[Podcast] What is it like to lead a team you cannot see?
Greg Hanover shares what he’s learned about remote work success at Liveops It’s never been more possible to get work done from anywhere—even some of the most remote parts of...
Results are in: Liveops wins big at the 2019 Stevie Awards
As the flexible model grows, so does Liveops awards recognition (Cover photo courtesy of Stevie Awards.) When it comes to customer service, receiving a Stevie Award is one of...