Resources

Browse case studies, customer service tips and other helpful resources for enterprises.

Redefining Productivity in your Organization

It’s Time to Redefine What Productivity Means at Your Organization How do you measure your team’s productivity? Do you track their hours? Or do you focus on their results?...

Uncategorized | Blogs

Business Insider: Working parents earn from home, featuring Liveops agent

Parents in 2020 have seen unique challenges in their family lives, and often their professional lives. Working mothers, in particular, have become victims of unemployment, faced with the choice...

Uncategorized | Blogs

Business Continuity – 2020 and Beyond

What Does Business Continuity Really Mean? Remember slow news days? Yeah, me neither. We live in turbulent, unpredictable times. Between wildfires, hurricanes, floods, windstorms, earthquakes, cyberattacks, and massive power...

Uncategorized | Blogs

Virtual Agent Roadshow Recap!

Connection is key: maintaining community virtually In a normal year, we’d be traveling to cities across the country to meet with Liveops agents face-to-face. This fall, things may look...

Uncategorized | Blogs

Workforce learning closes the distance

Want to improve your company’s customer service? Start by providing a better learning experience for your workforce. It’s no secret that happier team members mean happier customers. The more...

Uncategorized | Blogs

Remote Job Video Interview Tips

Looking for a job in remote times? Here are some things to keep in mind when interviewing by video Ready for your next interview? It could happen sooner...

Uncategorized | Blogs

3 Tips to Avoid Burnout When Working Remotely

3 Easy Ways to Take Care of Yourself and Avoid Burnout When You Work Remotely Tired? Burnt out? Feeling unable to do what you need to do today? Pause...

Uncategorized | Blogs

Work from Home vs. Virtual Flex: What’s the Difference?

Working from Home Vs. Virtual Work: Which Is the Better Option for You and Your Business? Words like “work” and “home” don’t mean what they used to. Today, millions...

Uncategorized | Blogs

7 Soft Skills All Remote Workers Need

The traditional job you had may not be the remote job you want Looking for a job that lets you work from anywhere? I have some good news: it’s...

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