Resources

Browse case studies, customer service tips and other helpful resources for enterprises.

Contact Center Industry | Flexible Workforce | Blogs

Remote Work’s Impact on the Environment

How remote work affects the environment The canals in Venice are clear and lively fish are visible. Blue skies are replacing smog in some of the world’s most polluted...

Flexible Workforce | Blogs

Remote-Life: Tips from the Experts

Remote work tips, from the experts Many of us are working from home during the COVID-19 pandemic. For some, it was an easy transition, or we may have worked...

Virtual Agents | Blogs

Best Remote Jobs for Social Distancing

Looking for a job to social distance? Remote jobs are available! Social distancing is the “new normal” these days. Many people are looking for ways to minimize their personal...

Contact Center Industry | Flexible Workforce | Blogs

We’re in this together: businesses, agents, and the coronavirus

The workforce today looks significantly different than it did at the beginning of this year. The coronavirus pandemic has had a profound impact on businesses and their workforces. Some...

Flexible Workforce | Virtual Agents | Blogs

Creating a Remote Workforce? 4 Tips for Success

4 Tips for businesses who are embracing a work-at-home workforce Today many workers are sitting in their make-shift home offices for the first time. Many more will soon be...

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Corporate | Virtual Agents | Blogs

First Agent Roadshow in 2020: Orlando!

The energy was electric last month as more than 60 Liveops agents and those interested in becoming agents gathered at the first roadshow in 2020! Located at Dockside on...

Contact Center Industry | Blogs

Can you feel the love in your contact center?

“They love me, they love me not.” If you’ve been plucking petals to discern whether your contact center team members are really committed to your business, you’re not alone....

Contact Center Industry | Blogs

5 Reasons the workforce is changing

5 Reasons the workforce is changing Things change. Fashion, technology, diets – we are surrounded by change every day of our lives. So there is no surprise that the...

group of people with colorful shopping bags

Customer Experience | Blogs

Retailers: are you prepared for the next big event?

A virtual contact center can make your next event more efficient and profitable The New Year means many things to a business – a new budget, fresh thinking and...

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