Resources

Browse case studies, customer service tips and other helpful resources for enterprises.

Recap: Liveops Digital Transformation in 2021

Over the last two decades, Liveops has been a beacon for how to successfully attract, engage, and onboard virtual agents. In 2021 Liveops invested in an aggressive digital transformation...

2021 Liveops Agent of the Year Awards

Liveops hosted the final Virtual Agent Roadshow of the year earlier this month! Hundreds of agents from across the country gathered for business updates and networking. The event also...

Tips to set up your home office for success

Your Home Office As an Independent Agent providing services to Liveops and its clients, you control where, when, and how you provide virtual teleservices, in accordance with the terms...

True Flexibility Means Working “Right Time”

It’s not “Part-Time,” it’s “Right-Time” For those of us who work the traditional 8 to 5, it can be shocking to take a step back and realize how much...

The War on Talent: Labor Trends 2021

By Liveops partner Recruitics, a data-centric recruiting marketing agency Many employers have sustained record-level labor supply shortages as a result of the pandemic. In July, job openings reached an all-time...

women entrepreneur day, Sharon Meeks DeBouse

Liveops Agent Spotlight: Sharon, a woman entrepreneur

Liveops attracts business-oriented people who are dedicated to their clients, passionate about working when they want, and driven to help other people. For Women’s Entrepreneurship Day, we’d like to...

Liveops Employee Resource Group Spotlight: DEFY

October is National Disability Employment Awareness Month, so we’re showcasing the DEFY Liveops Employee Resource Group. Meet Mary, Robyn, and Briana, three Liveops employees who help lead this ERG....

Liveops provides opportunities to military spouses with new partnership

Liveops appointed to Military Spouse Employment Partnership program Liveops is pleased to announce its appointment to the Department of Defense Military Spouse Employment Partnership (MSEP) program in October 2021....

Addressing the Security Risks Associated with a Remote Workforce

Over the past year, many businesses were forced to adapt to remote operations. With this new reality, security personnel across a vast number of industries were asked to step...

Stop outsourcing, start outsmarting

Join the brands redefining customer experience with Liveops. Empathetic agents, tech-powered delivery, and the flexibility to meet every moment. Let’s talk.

Contact

Explore flexible customer experience solutions