Resources

Browse case studies, customer service tips and other helpful resources for enterprises.

Liveops Agent Spotlight: Maria, a stay-at-home parent

Afternoon bike rides, knitting lessons and DIY volcanoes are just a few of the activities that keep Maria busy as a stay-at-home parent. A flexible schedule with Liveops allows...

Customer Experience | Blogs

5 Customer Experience Trends and Key Actions for Long-Term Success

Undoubtedly, excellent customer experience (CX) is a brand differentiator, and a primary reason people buy and refer brands. Since customer needs are changing rapidly, it’s essential to understand CX...

Flexible Workforce | Blogs

[Poll] Flexible schedules and mental health

During Mental Health Awareness month, Liveops did a quick poll on LinkedIn: What resources are most helpful for your mental health in the workplace? The winning choice, claiming 57%...

mental health awareness for remote professionals

Virtual Agents | Blogs

Prioritizing Mental Health for Work-From-Home Professionals

In my research for this article, I decided to look into the Google Trends map for the search term “mental health resources” over the past five years. Unsurprisingly, the...

Virtual Agents | Blogs

Liveops Agent Spotlight: Alanna

Liveops Agent Spotlight: Alanna, a military spouse who takes community and opportunity on the go I can hear Alanna’s smile through the phone as we chat. She has...

flexible work, what's important to people, meaningful work

Contact Center Industry | Flexible Workforce | Virtual Agents | Blogs

What matters to today’s workforce?

Today’s workforce has changed the way work is defined. In short, people want to work differently. Flexibility, mobility, purpose, and autonomy are top priorities in the world today. It’s...

Virtual Agents | Blogs

Liveops Agent Spotlight: Angela, who found flexibility in “unretirement”

In March 2021, Angela and her husband relocated from Oregon to Arizona, the “state of her dreams.” At 64 years of age, Angela had more than 35 years of...

Contact Center Industry | Virtual Agents | Blogs

Maintaining Agent Engagement During Times of Stress

When agents come across as unhappy or unengaged, customers are the first to take notice. Sincerity isn’t something that can be faked. When customers feel as though their questions...

Craig liveops virtual agent, working right time

Virtual Agents | Blogs

Liveops Agent Spotlight: Craig, who defines “right time”

On a sunny Florida afternoon following a round of golf, Craig spent a few moments with us chatting about his Liveops experience and how he approaches his work-life balance....

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