Resources

Browse case studies, customer service tips and other helpful resources for enterprises.

Liveops Agent Spotlight: Veronica, 2022 Agent’s Choice Award Winner

Veronica’s pandemic story is unfortunately all too common. For 10 years, she successfully owned and operated her own business in her home state of Indiana. But in the wake...

Corporate | Flexible Workforce | Blogs

Yes, You Can Have Both Scale and Quality In Today’s Customer Service Environment

VirtualFlex delivers high quality customer experiences that strengthen your brand What story does your customer experience tell? For years, we’ve found inspiration in great customer experiences (CX) and in...

Contact Center Industry | Blogs

2023 Trends for Enterprises to Watch

While entering a new year is often associated with self-reflection, it’s also an opportunity for businesses to take a step back, assess, and recalibrate, too. A large part of...

Virtual Agents | Blogs

2023 Agent Trends: Tools for Your Business in the New Year

If you’re anything like me, the beginning of a new year arrives with a sense of personal relief and renewal. On the first of January, you wake up feeling...

Insurance | Case studies

Meeting Customer Needs During Unplanned Natural Disasters for a Top Five National Insurance Company

Client Success – 12 year partnership 65% flexibility 50k hurricane Sandy calls handled Share Overview In 2010, a series of severe ice storms swept across multiple states served by...

Utilities | Case studies

Giving a Natural Gas Company a Better Forecast

Client Success – 94% CSAT 33% reduction in onboarding 130% flexibility Share Overview A regional natural gas company serving customers across multiple states faced mounting challenges that strained its...

Virtual Agents | Blogs

Liveops Agent Spotlight: Marjorie, 2022 Agent of the Year

“Now, that was a shocker.” Marjorie didn’t anticipate being named Liveops’ 2022 agent of the year. But speak with her for more than 5 minutes, and the decision by...

Healthcare | Case studies

Helping a Top Pharma Company Offer Better Care

Client Success – 96% patient satisfaction 17 year partnership 514k+ unique patients supported Share Overview A global pharmaceutical client built a reputation for delivering unparalleled patient care. However, maintaining...

Retail | Case studies

Improving CX with a Flexible Workforce for a Global Athletic Apparel Company

Client Success – 300% flexibility 23% increase CSAT 7-yr partnership Share Overview One Fortune 100 athletic apparel company was struggling to meet customer expectations, especially during peak seasons and...

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