[Infographic] Leverage an emerging workforce for contact center talent
“The only limit to our realization of tomorrow will be our doubts of today.” – Franklin D. Roosevelt
To attract top talent, you need to think like top talent.
Call center leaders are under ever-increasing pressure to attract and retain top talent, yet a relatively simple solution is available.
It comes down to recognizing that the same old limited approach to sourcing talent, then expecting your new hires to come to your bricks and mortar just doesn’t work that well.
Consider that we’re in an era of baby boomers retiring in droves, with millions of people seeking options for remote work and/or less than full-time work. Couple this with a booming economy driving historic low unemployment and clearly it’s time to let old ways die.
That’s why we at Liveops are looking at what top talent wants. We’ve applied a little research and analysis to pull together an infographic that illustrates data and characteristics that help define the modern workforce.
The most sought-after agents deliver superior customer service:
- Professional by nature
- Accountable for results
- Decades of work experience 1
- Thrives in empowering environments
- College educated 1
- Motivated to help others
- Takes ownership of their schedule
They also value flexibility:
- 75% feel more loyal to organizations that offer flexible work options 3
- 91% report getting more work done from home 2
- 43% choose to work from home for the flexibility 4
- 90% plan on working remotely for the rest of their careers 4
A successful flexible, remote work program comes down to execution
It’s time to look beyond traditional contact center limitations to leverage higher skilled workers that deliver higher quality service. Download our Remote Agent Blueprint to learn how.