Virtual Agents

AI-Powered Voice Assessments for Modern Contact Centers

Voice is still where loyalty is won, or lost, in seconds. Yet most selection methods for voice roles rely on inconsistent interviews and gut feel. AI-powered voice assessments...

Liveops Purpose and Beliefs: Why We Exist, What We Believe, and How We Deliver

Great companies don’t just list what they do; they lead with purpose. That’s the center of gravity at Liveops. From a garage in Fort Lauderdale, FL to supporting enterprise...

Building Trust in the Age of AI: How Marketplaces Can Protect Against Fraudulent Agents

Fraud is no longer a distant risk; it’s a present reality accelerated by AI. By 2028, Gartner predicts that 1 in 4 job applicants could be fake. For marketplaces...

Agent of the Month | Virtual Agents | Blogs

Agent Spotlight: Janet – Excellence Through Dedication and Heart

Every month, we recognize a standout individual who provides services for Liveops and raises the bar for customer support. This month, we’re celebrating Janet, honored as the newest Agent...

Agent of the Month | Virtual Agents | Blogs

Agent Spotlight: Lisa – Stepping Up with Service and Heart

Every month, a talented agent in our network goes above and beyond—not just meeting expectations, but raising the bar for what customer support can be. This month, that person...

Agent of the Month | Virtual Agents | Blogs

Agent Spotlight: Jerome – Precision, Purpose, and a Passion for Balance

Every so often, someone stands out not just for their skills, but for their consistency, intuition, and ability to create impact. This month, that someone is Jerome—a customer service...

earth day sustainability in remote and hybrid

Sustainability | Virtual Agents | Blogs

What does sustainability really mean for remote and hybrid workforces?

Let’s talk about sustainability—and not the kind that involves growing kale on your balcony (though we fully support that too). In today’s world, being sustainable isn’t just about recycling...

Best Practices to Find Highly Skilled Remote Contact Center Talent

This whitepaper educates businesses on effective strategies to source and retain highly skilled remote contact center talent, comparing remote and traditional in-person staffing models. It emphasizes evidence-based approaches and...

Agent of the Month | Virtual Agents | Blogs

Liveops Agent Spotlight: Jolene – Spreading Positivity and Making an Impact

Some people naturally uplift those around them, and Jolene, the newest Agent of the Month winner, is a perfect example. From the moment she joined the medical transportation program,...

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