Uncategorized

case study, home delivery service hospitality

Speed to Proficiency with a Leading Home Delivery Service Client

Client Success – 2 week launch 60% flexibility 18% improvement in SLAs Share Overview The rise of digital-first companies has reshaped consumer expectations, with omnichannel engagement becoming the new...

Uncategorized | Blogs

How to Make the Most out of CX Day and Customer Service Week

Have you heard about CX Day? Every October, people worldwide celebrate with their employees, agents, and clients. It reminds me of “Mother’s Day” or “Father’s Day.” It’s a time...

Uncategorized | Blogs

Liveops Agent Spotlight: Deborah

Full-time educator. Mother. Grandmother. Liveops Agent. Deborah finds the flexibility to do it all. As the crispness of fall slowly sinks into the air, school-aged students are settling into...

Uncategorized | Blogs

Unsure if a New Remote Work Opportunity is Legit? Here’s How You Can Tell

Anyone who has spent time on social media within the past few years can attest to the rising number of bots, fake accounts, and online scams disguised as legitimate...

Uncategorized | Blogs

Liveops Philanthropy Update: Volunteer Weeks Recap 2022

The Liveops Philanthropy team is an employee-led group that helps foster charitable engagement among Liveops employees across the U.S. This group amplifies the company’s purpose through company-supported fundraising and...

Uncategorized | Blogs

The current state of the economy and its impact on the BPO industry

The last quarter has been a rollercoaster for the economy. Record inflation, tight labor markets and a tired story of companies still challenged to find the right talent to...

Uncategorized | Blogs

[Poll] What’s most important in an outsourcing relationship?

The outsourcing landscape is more diverse than ever. Over the last few years, through an ongoing pandemic, record inflation, labor shortages and an ever-changing mindset within the workforce, companies...

Uncategorized | Blogs

Liveops Agent Spotlight: Maria, a stay-at-home parent

Afternoon bike rides, knitting lessons and DIY volcanoes are just a few of the activities that keep Maria busy as a stay-at-home parent. A flexible schedule with Liveops allows...

Uncategorized | Blogs

5 Customer Experience Trends and Key Actions for Long-Term Success

Undoubtedly, excellent customer experience (CX) is a brand differentiator, and a primary reason people buy and refer brands. Since customer needs are changing rapidly, it’s essential to understand CX...

Stop outsourcing, start outsmarting

Join the brands redefining customer experience with Liveops. Empathetic agents, tech-powered delivery, and the flexibility to meet every moment. Let’s talk.

Contact

Explore flexible customer experience solutions