Customer Service Outsourcing: What You Need to Know
In the past, questioning the efficacy of outsourced customer service was a reasonable concern. The historical consensus had been that it’s ineffective, or even harmful to one’s business. Today,...
Corporate
Meet the Liveops Executive Leadership Team – Curt Cornum, VP Solutions Services + Security
Welcome to the first installment of our Executive Leadership Team series! We’re excited to introduce you to Curt Cornum, the VP of Solution Services + Security! Curt Cornum |...
Customer Service Week: Why Enterprises Need to Focus on CX
It’s almost here, so let me be the first to wish you a happy Customer Experience Day! While customer experience (CX) is significant year-round, the first Tuesday in October...
23 Things I Wish I Knew Earlier in My Career
In honor of Liveops’ 23rd birthday this year, Cheryl Gunn, SVP of Operations at Liveops, shares 23 things she wishes she knew earlier in her career. Don’t be...
Yes, You Can Have Both Scale and Quality In Today’s Customer Service Environment
VirtualFlex delivers high quality customer experiences that strengthen your brand What story does your customer experience tell? For years, we’ve found inspiration in great customer experiences (CX) and in...
[Press Release] Liveops, Inc. Honors Agents, Clients, and Employees on CX Day and Throughout Customer Service Week 2022
Liveops, Inc. Honors Agents, Clients, and Employees on CX Day and Throughout Customer Service Week 2022 SCOTTSDALE, Ariz., Liveops, Inc., a leading virtual contact center is celebrating National Customer...
Liveops Philanthropy Update: Volunteer Weeks Recap 2022
The Liveops Philanthropy team is an employee-led group that helps foster charitable engagement among Liveops employees across the U.S. This group amplifies the company’s purpose through company-supported fundraising and...
Recap: Liveops Digital Transformation in 2021
Over the last two decades, Liveops has been a beacon for how to successfully attract, engage, and onboard virtual agents. In 2021 Liveops invested in an aggressive digital transformation...