Agent Myth Busting: #2 – Remote working is too lonely
MYTH: I’ll be too isolated if I work from home Working from home can be lonely sometimes. There are days (or weeks, or months in the case of the...
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[Webinar] 5 Proven Methods to Optimize Agent Productivity and Reduce Attrition, with Five9
Forrester recently announced that remote work will rise to three times pre-COVID levels. Many enterprises managed to work through the logistics of having a remote team, and as they...
2020 Agent of the Year Awards
Earlier this month we held our final virtual roadshow of 2020! Almost 300 Liveops agents and staff gathered to celebrate some accomplishments from the last 12 months and kick...
Managing Mental Health in Remote Environments
Managing your mental health in the times of coronavirus The days are blurring together. Your dress shoes are starting to gather dust. “Business Unusual” has challenged you in more...
First Agent Roadshow in 2020: Orlando!
The energy was electric last month as more than 60 Liveops agents and those interested in becoming agents gathered at the first roadshow in 2020! Located at Dockside on...