Virtual contact center resources
Liveops is a recognized thought leader in the virtual contact center and customer service industries. Browse case studies, customer service tips and other helpful resources for enterprises.
Navigating Healthcare Financing: Ensuring Sustainable and Efficient Operations
In today’s rapidly evolving healthcare landscape, financial sustainability and operational efficiency are top priorities for C-suite leaders. Whether you’re managing a managed care organization (MCO), leading telehealth initiatives, or...
Liveops Agent Spotlight: Anna, Exemplifying Compassion and Commitment in Every Interaction
A Shining Example of Compassionate Service Anna’s journey with Liveops has been marked by empathy, dedication, and a commitment to excellence that shines through in every interaction she has...
Innovative Approaches to Patient Care: Fostering Patient-Centered Coordination and Engagement
Patient-centered coordination is critical in today’s healthcare landscape, where effectively organizing and managing care activities significantly impacts patient outcomes and satisfaction. Since the early 2000s, the Institute of Medicine...
Maximizing Retail Success: Advanced CX Strategies for Operations Leaders
In the fast-paced world of retail, where brands are always competing for customer attention and loyalty, the stakes are higher than ever. For C-suite leaders of retail contact center...
Liveops Agent Spotlight: Jeremy, Embodying Excellence through Dedication and Growth
Finding Balance and Embracing Change Jeremy’s journey as a Liveops independent agent has been nothing short of inspiring, marked by dedication, growth, and an unwavering commitment to excellence. Jeremy...
How “Right Time” Schedules Translate to Enhanced Customer Experience Outcomes
Even before the mass move to working-from-home, many people were seeking jobs that would allow them to choose where, when, and how they want to work. For many people,...
Liveops Agent Spotlight: Sharon, improving people’s lives by prioritizing human connection
TW: loss of a child While a deeply human experience, discussion of grief is historically taboo in personal interactions, let alone in a professional environment. When Sharon suddenly...