Virtual contact center resources

Liveops is a recognized thought leader in the virtual contact center and customer service industries. Browse case studies, customer service tips and other helpful resources for enterprises.

Retail | Case Study

Improving CX with a Flexible Workforce for a Global Athletic Apparel Company

Flexible Workforce | Blog

Work from Home vs. Virtual Flex: What’s the Difference?

Contact Center Industry | Blog | Webinar

[Webinar] 5 Proven Methods to Optimize Agent Productivity and Reduce Attrition, with Five9

Meet the Liveops Executive Leadership Team – Curt Cornum, VP Solutions Services + Security

Corporate | Blog

Welcome to the first installment of our Executive Leadership Team series! We’re excited to introduce you to Curt Cornum, the VP of Solution Services + Security! Curt Cornum |...

Liveops Agent Spotlight: Tami

Virtual Agents | Blog

Prolonged success as a Liveops independent agent often hinges on a lasting commitment to ongoing learning, education, and skill development. Tami’s journey contracting with Liveops is a testament to...

customer service week, cx day- why you should still focus on cx for your enterprise

Customer Service Week: Why Enterprises Need to Focus on CX

Contact Center Industry | Corporate | Flexible Workforce | Blog

It’s almost here, so let me be the first to wish you a happy Customer Experience Day! While customer experience (CX) is significant year-round, the first Tuesday in October...

Find your fit, virtual community creates meaningful connections

Find Your Fit: How Liveops Agents Create Meaningful Connections

Flexible Workforce | Virtual Agents | Blog

Remote work continues in popularity among the US workforce, anticipating more than 22% of the workforce will be remote by 2025. Virtual environments provide a slew of benefits, including...

Female agent Delivering better CX outcomes

Maximize Your Enterprise’s CX with Liveops

Flexible Workforce | Blog

If you’re looking to graduate your enterprise’s customer experience from mediocre to unmatched, a collaboration with Liveops is the game changer. One of our specialties is working with clients...

Better CX involves Agent experience and community

For CX, Agent Experience and Community Are Paramount

Flexible Workforce | Virtual Agents | Blog

While you’re considering CX from the enterprise point of view, for the purpose of this article let’s flip the script for a moment. Enterprises are composed of people, and...

Key Factors of Quality Agent Interactions

Flexible Workforce | Virtual Agents | Blog

In the current customer service landscape, one of the prominent themes among customer experience (CX) leaders is the pursuit of high-quality experiences. Unsurprisingly, quality interactions serve as the bedrock...

Capability Overview | Role-Play in Insurance Client’s Captive Contact Center Training

Insurance | Case Study | Solution Brief | White Paper

How to Make Your Home Office Your Own

Virtual Agents | Blog

Your secret headquarters. Your command center. Your hidden lair. The room next to the kitchen. Call it whatever you like. The joy of working from home (or being your...