What makes a great insurance claims agent? Empathy
The Oxford Dictionary defines the word empathy as “The ability to understand and share the feelings of another.” By Aimee Matolka, Program Manager, Insurance Claims Do you find yourself...
Resources
Browse case studies, customer service tips and other helpful resources for enterprises.
Why do companies choose a work-at-home contact center model? Flexibility is key.
Compare: traditional contact centers vs. an on-demand virtual model Every customer service executive is looking for business agility, flexibility and cost-effective solutions. But to achieve all of this, quality...
Why more companies are onshoring customer service
Call quality suffered overseas, making customer satisfaction a financial driver A decade ago, offshoring seemed to be the low-cost answer for customer service calls. Companies rushed to capitalize on...
The value of learning in a distributed world
Why bother? Surprising ways training improves business performance When I talk with clients about ongoing skill development for their customer service agents, some are torn. While they want agents...
Is Liveops a good fit for me?
For more than 17 years, Liveops has provided opportunities for people to work from home. With thousands of people applying every month, and hundreds of new agents joining, there...
4 ways customer expectations have evolved
Actionable insights to adapt to the new era of customer relationships Take a trip to any customer service summit and you’ll hear the same lament from savvy customer service...
7 tips for building a home-based business with Liveops
One agent shares her tips for building a successful home-based business. By Lynn, an independent agent in Arizona I started working from home in 2014 after becoming disabled, and...
The New York Times meets the un-contact center
Liveops called ‘the Uber of contact centers’ for innovation and flexibility After several months and several thousand miles traveled—from our agent roadshow in North Carolina to the home of...
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