Maintaining Agent Engagement During Times of Stress
When agents come across as unhappy or unengaged, customers are the first to take notice. Sincerity isn’t something that can be faked. When customers feel as though their questions...
Resources
Browse case studies, customer service tips and other helpful resources for enterprises.
Liveops Agent Spotlight: Craig, who defines “right time”
On a sunny Florida afternoon following a round of golf, Craig spent a few moments with us chatting about his Liveops experience and how he approaches his work-life balance....
6 Strategies to Boost Productivity Across Your Virtual Workforce
Without turning my head, I can count at least a dozen objects on or around my work desk that would provide me with a major distraction. And that isn’t...
Lessons Learned on Current Workforce Trends and Their Impact on Agents and Contractors
Recently, Liveops Senior Vice President of Marketing and Talent Acquisition, Ellen Hahn, joined the weekly live stream Sterling Live to discuss recent workforce trends with Sterling General Manager Vincenza...
Recap: Liveops Digital Transformation in 2021
Over the last two decades, Liveops has been a beacon for how to successfully attract, engage, and onboard virtual agents. In 2021 Liveops invested in an aggressive digital transformation...
2021 Liveops Agent of the Year Awards
Liveops hosted the final Virtual Agent Roadshow of the year earlier this month! Hundreds of agents from across the country gathered for business updates and networking. The event also...
Tips to set up your home office for success
Your Home Office As an Independent Agent providing services to Liveops and its clients, you control where, when, and how you provide virtual teleservices, in accordance with the terms...
True Flexibility Means Working “Right Time”
It’s not “Part-Time,” it’s “Right-Time” For those of us who work the traditional 8 to 5, it can be shocking to take a step back and realize how much...
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