Virtual contact center resources
Liveops is a recognized thought leader in the virtual contact center and customer service industries. Browse case studies, customer service tips and other helpful resources for enterprises.
Tips for Leveling Up Your Home Office Setup in 2023
Prior to 2020, friends and family would often express jealousy about my ability to work from home. The idea of rolling out of bed whenever you want, ditching the...
10 Customer Service Tips for Agents to Keep in Mind
The customer service industry can be tough at times, so in order to attract and retain customers, it’s important to provide them with the best service and care. By...
Liveops Agent Spotlight: Veronica, 2022 Agent’s Choice Award Winner
Veronica’s pandemic story is unfortunately all too common. For 10 years, she successfully owned and operated her own business in her home state of Indiana. But in the wake...
Yes, You Can Have Both Scale and Quality In Today’s Customer Service Environment
VirtualFlex delivers high quality customer experiences that strengthen your brand What story does your customer experience tell? For years, we’ve found inspiration in great customer experiences (CX) and in...
2023 Trends for Enterprises to Watch
While entering a new year is often associated with self-reflection, it’s also an opportunity for businesses to take a step back, assess, and recalibrate, too. A large part of...
2023 Agent Trends: Tools for Your Business in the New Year
If you’re anything like me, the beginning of a new year arrives with a sense of personal relief and renewal. On the first of January, you wake up feeling...
