What to expect in 2020: contact center and beyond
A new decade is upon us, and the disruption in the workforce is here. No longer are Baby Boomers dominating the workforce. Millennials make up the majority of the...
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Take your work to the next level with personal branding
You think you know branding but do you brand yourself as an independent worker? Branding is a subject most people know a little bit about and anyone seeking more...
5 ways to build the best work-at-home community
Building a network is a great way to overcome remote work loneliness and strengthen your business. Have you ever wanted to work from home, but don’t know where to...
No, summer doesn’t need to be a CX nightmare for travel and hospitality
More than just flexible dates: Travel customer care with built-in flex Nearly half of all Americans are expected to travel over the July 4 holiday. For the entire summer...
Making money from home helps dad make the most out of time with his son
Independent work lets remote customer service pro be there for son’s milestones It was 2009 when Alfredo Gutierrez found out he was going to be a father. He knew he...
Human support isn’t going anywhere—enable a level of service you can’t automate
People skills may end up carrying higher premiums “We are at an interesting inflection point with customer service: We’ve gone from full automation and the push for chatbots, and...
How work-from-home parents can stay productive when kids are home from school
It’s time to pull together your family’s summer productivity plan Memorial Day in the rearview mirror means one thing to people who work from a home-based office and have...
Customer care agent shares her secrets to performing at an elite level
Exceptional customer care is just one of Teresita’s amazing talents She’s also a business owner, social worker, graduate student and more If you’ve ever felt like there wasn’t enough...
Working from home this summer? Here’s how to make it your most productive season
Tips for staying motivated when sunny days tempt you away Michael Franti & Spearhead - The Sound Of SunshineWatch this video on YouTube Summer’s just around the corner, which...