5 Reasons the workforce is changing Things change. Fashion, technology, diets – we are surrounded by change every day of our lives. So there is no surprise that the...
A virtual contact center can make your next event more efficient and profitable The New Year means many things to a business – a new budget, fresh thinking and...
Exploring the virtual contact center It’s not a surprise that today’s workforce wants more flexibility in the workplace. Busy schedules, demanding workloads and hectic personal lives beg for...
A new decade is upon us, and the disruption in the workforce is here. No longer are Baby Boomers dominating the workforce. Millennials make up the majority of the...
You think you know branding but do you brand yourself as an independent worker? Branding is a subject most people know a little bit about and anyone seeking more...
Building a network is a great way to overcome remote work loneliness and strengthen your business. Have you ever wanted to work from home, but don’t know where to...
More than just flexible dates: Travel customer care with built-in flex Nearly half of all Americans are expected to travel over the July 4 holiday. For the entire summer...
Independent work lets remote customer service pro be there for son’s milestones It was 2009 when Alfredo Gutierrez found out he was going to be a father. He knew he...
People skills may end up carrying higher premiums “We are at an interesting inflection point with customer service: We’ve gone from full automation and the push for chatbots, and...
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