Liveops Elevates Customer and Agent Experience with Salesforce and NeuraFlash Partnership

July 18, 2024 | Press Release

Revolutionizing Agent Support: Liveops Launches Centralized Platform for Knowledge, Engagement, and Growth 

SCOTTSDALE, AZ – July 18, 2024 – Liveops, the leader in agile customer engagement solutions, is proud to announce the successful launch of an enhanced agent experience platform developed in collaboration with Salesforce and NeuraFlash, a leading consulting and independent software vendor. This innovation highlights Liveops’ commitment to leveraging cutting-edge technology to deliver unparalleled customer and agent experiences, solidifying its position as a pioneer in the customer service outsourcing space. 

The launch of this platform represents a strategic step forward, addressing the critical need for a centralized hub to streamline agent knowledge, support, and community engagement. The platform incorporates a comprehensive knowledge center, gamification elements, and an intuitive user interface that empowers agents to excel in delivering exceptional customer service for leading brands. 

“At Liveops, we’re always looking for smarter, more effective ways to support agents and deliver for our clients,” said Amy Frentz, VP of Operations at Liveops. “This initiative is a great example of how we’re innovating to create solutions that truly make a difference. Selecting the right partner is so important when it comes to creating something great, and NeuraFlash delivered in every way.” 

Key Platform Features and Achievements 

The new agent experience platform provides agents with the tools they need to perform efficiently while enhancing the quality of service for Liveops’ clients. Key features and accomplishments include: 

  • Enhanced UI/UX Design: A visually appealing and user-friendly interface. 
  • Improved Navigation: Best practices implemented for seamless access to support resources. 
  • Higher Deflection Rates: Strategic content presentation reduces direct agent interactions. 
  • Personalized Content: Tailored experiences for specific user segments based on lifecycle or client. 
  • Custom Components: Expanded functionality designed to meet the unique needs of Liveops’ clients. 
  • Authentication Enhancements: Streamlined authentication processes for optimized user experience. 

The partnership with NeuraFlash underscores Liveops’ focus on intelligent automation and personalized solutions. By incorporating strategic content presentation and audience segmentation, the platform ensures that agents can address customer inquiries efficiently, enabling brands to focus on high-impact customer needs.  

About Liveops 

Liveops is a leader in flexible customer service solutions, delivering customer service solutions without limits. With a global network of on-demand agents available whenever needed, Liveops helps businesses scale their customer support efficiently and effectively. Our approach consistently exceeds CSAT goals by 2-3 points across various industries. By integrating advanced AI and automation tools, Liveops ensures seamless, reliable service delivery for every customer interaction. 

With over 20 years of experience supporting Fortune 500 brands, Liveops has built a reputation for proven reliability and excellence. Liveops has been recognized as the Best Place to Work by the Phoenix Business Journal, listed among FlexJobs’ Top 10 Remote Work Companies to Watch, and earned prestigious industry accolades such as multiple Stevie Awards for Sales & Customer Service, their 4th ACE Award for Innovation in Customer Service, and the Innovator of the Year Award by the Arizona Technology Council and the Arizona Commerce Authority. These recognitions further solidify Liveops’ commitment to delivering outstanding service and maintaining a supportive, high-performing work culture. 

For more information, visit www.liveops.com. 

About NeuraFlash 

NeuraFlash is a premier AI and consulting partner of Salesforce and AWS, specializing in intelligent business automation. With a focus on reimagining personalized service experiences, NeuraFlash delivers innovative solutions that empower businesses and drive real-time ROI. 

For more information, visit www.neuraflash.com. 

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Avatara Garcia

Ava is the Digital Content Writer for Liveops, combining her passion for storytelling with a talent for crafting compelling narratives that engage and inspire audiences.