Deliver exceptional experiences with customer-centric retail call center solutions. 

Liveops retail call center services provide enterprise companies with scalable and efficient customer support. Our virtual contact center solutions deliver seamless retail customer experiences and strengthen your brand. 

Liveops provides built-in scalability, enabling you to expand your retail customer support team without costly overhead. Whether addressing seasonal demand spikes or maintaining consistent performance, Liveops ensures first-call resolution and operational efficiency.  

See why leading retailers and e-commerce companies trust Liveops’ retail call center services to deliver high-quality, on-brand customer service year-round. 

Liveops provides virtual contact center solutions for midsize and enterprise retail organizations: 

E-commerce customer service

PCI compliance solutions

Enhancing brand loyalty

Omnichannel customer support

Retail customer service solutions

Sales and cross-sell support

See how a leading designer sports apparel company flexed over 300% during peak season while improving CSAT by 23%. 

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Earn Brand Loyalty
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Agents are an extension of your brand.

Liveops’ network of skilled agents is deeply familiar with your brand’s voice and personality. Many choose retail programs because of their prior knowledge and passion for your products. This familiarity ensures they deliver exceptional retail customer service, represent your brand accurately, and enhance customer satisfaction. 

Set the bar high for customer expectations.

Because Liveops’ network of experienced professionals specializes in retail, they provide empathy-driven support that empowers customers to make informed purchasing decisions and feel valued. This personalized approach enhances the retail customer experience and fosters stronger customer relationships. 

Make omnichannel service a key brand differentiator.

Adapt and scale your retail call center solution to engage shoppers on their preferred channels, including voice, email, chat, and social media. Liveops’ omnichannel customer support ensures seamless, consistent customer interactions across all touchpoints, enhancing customer satisfaction and retention. 

Turn logistics into brand loyalty.

Shipping and returns can create complex challenges, but with empathy-focused retail customer support agents, Liveops transforms these moments into opportunities to deepen customer satisfaction, trust, and brand loyalty. 

Focus on first-call efficiency.

First-call resolution is critical to reducing costs and maintaining customer satisfaction. Outsourced customer service agents are carefully selected for their retail expertise and problem-solving abilities, delivering faster and more effective resolutions that enhance the retail customer experience. 

Augment your team with knowledgeable agents.

Liveops’ community of virtual customer service professionals reaches proficiency 40% faster than traditional teams. Their flexibility and availability across all time zones ensure your retail contact center remains responsive to seasonal fluctuations while maintaining exceptional service quality. 

Leverage cross-sell opportunities.

Our network of skilled call center agents excels at turning everyday interactions into revenue-driving opportunities. By resolving issues effectively and identifying upsell potential, they help transform satisfied customers into loyal shoppers. 

Let’s Connect

 

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We've been partnering with Liveops since 2010 for all our inbound needs. Their consistency, professionalism and customer service are unparalleled in the industry.
Account Manager, Media Client
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Liveops has been a great partner helping us to pass tough times with an outstanding level of flexibility, especially during the pandemic period. I trust them and look forward to more cooperation and partnership in the future.“
Director of Customer Care, Healthcare Client
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Liveops has been able to consistently attain 90% plus on both Customer Satisfaction and First Call Resolution in this first year of our partnership.
GM Regional Customer Care Operations, Major Utility Client

Helpful resources and insights.

Retail contact center solutions that stand out.

We have the expertise, the outsourced customer service talent, and the scalable contact center solutions to give your business a competitive edge in delivering exceptional retail customer support. Liveops offers scalable and flexible retail business process outsourcing services designed to meet the dynamic needs of all enterprise retail organizations. 

woman talking on headset about virtual financial services

Why the Liveops solution matters.

It’s more than just a retail contact center; it’s a comprehensive retail call center solution designed to deliver exceptional customer service. With Liveops, you gain access to motivated, skilled virtual customer service agents who ensure your customers receive top-tier service at every interaction. 

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Want to learn more?

Get in touch to discuss how Liveops can help you meet your customer service needs with greater flexibility, lower cost and better outcomes.

Let’s Connect