Retail call center services

On-demand retail customer experience that scales, flexes, and delivers

Deliver exceptional experiences with customer-centric retail call center solutions. Liveops retail call center services provide enterprise companies with scalable and efficient and PCI-compliant customer support powered by a domestic and global network of highly skilled, brand-aligned agents. Our virtual contact center solutions deliver seamless retail customer experiences and strengthen your brand.

Liveops provides built-in scalability, allowing you to expand your retail customer support team without costly overhead. Whether addressing seasonal demand spikes or maintaining consistent performance, Liveops ensures first-call resolution and operational efficiency.

12.23%

Increase in AOV

1000%

Forecasted flexibility

185%

Flex to unexpected events

Liveops provides a variety of retail contact center solutions to leading retail and e-commerce clients

  • Order placement and processing
  • Inventory inquiries and availability checks
  • Shipping and delivery updates
  • Returns, refunds, and exchange assistance
  • Direct response TV support
  • Loyalty program enrollment and support

Case study | retail

Discover how liveops optimized retail customer support at scale

See how a leading designer sports apparel company flexed customer support over 300% during peak season while improving CSAT by 23%.

Read the case study

Transform your retail customer experience

Liveops’ network of skilled agents is deeply familiar with your brand’s voice and personality. Many choose retail programs because of their prior knowledge and passion for your products. This affinity ensures they deliver exceptional retail customer service, represent your brand accurately, and enhance customer satisfaction.

Omnichannel support

  • Seamless channel coverage
    Support customers across voice, email, chat, and social channels for a consistent experience.
  • Unified brand voice
    Deliver clear, brand-aligned communication that reinforces trust and recognition across every channel.
  • Integrated reporting
    Gain insights into omnichannel trends and customer preferences with detailed reporting tools.

Shipping and returns support

  • Returns management
    Guide customers through returns and exchanges to minimize friction and enhance satisfaction.
  • Logistics coordination
    Support customers with shipping status, delivery updates, and issue resolution.
  • Post-purchase experience
    Convert a return into a retention opportunity with empathetic, solutions-first interactions.

Product expertise and cross-sell support

  • Upsell with insight
    Agents recommend relevant products based on customer preferences and prior behavior.
  • Familiarity with inventory
    Agents are equipped with knowledge about your product catalog to provide accurate, helpful responses.
  • Revenue-driving support
    Customer care serves as a sales channel through knowledgeable, proactive engagement.

Seasonal surge management

  • Rapid ramp-up
    Scale your contact center team quickly during peak shopping periods.
  • On-demand availability
    Deploy agents across time zones to ensure consistent service during high-volume hours.
  • Performance consistency
    Maintain CSAT and handle times even during seasonal volume spikes.

PCI-compliant solutions

  • Secure transactions
    Handle sensitive data with confidence, ensuring PCI compliance at every interaction.
  • Fraud mitigation
    Protect customers and your business with vigilant monitoring and secure protocols.
  • Confidence in compliance
    Our retail clients trust us to maintain industry standards and safeguard customer data.

Customer satisfaction focus

  • Empathy at scale
    Deliver personalized service that builds customer trust and long-term loyalty.
  • First call resolution
    Resolve customer needs the first time to reduce repeat contacts and boost satisfaction.
  • Voice of the customer
    Turn customer feedback into actionable insights for continuous improvement.
Quote What OUR clients say
Liveops fits seamlessly into our business operations. We treat them like another center in our network, and they deliver with the same cadence and performance expectations.
CX Program Leader, Retail Client
Quote What OUR clients say
I’ve worked with Liveops for over 17 years. Their ability to flex capacity instantly—without recruiting, hiring, or training—is unmatched. They’ve always been my virtual contact center.
Director of Operations, Retail Client
Quote What OUR clients say
Liveops has all the tools you'd expect from a modern provider—WFM, SLAs, reporting. They’re fully equipped to act as a virtual center with all the operational tech built in.
CX Program Leader, Retail Client

Related resources

Stop outsourcing, start outsmarting

Join the brands redefining customer experience with Liveops. Empathetic agents, tech-powered delivery, and the flexibility to meet every moment. Let’s talk.

Contact

 

Explore flexible customer experience solutions