Redefining Equity in the Contact Center Industry

Liveops continues to challenge traditional models in the customer service industry by building a more inclusive, accessible, and flexible workforce. As a leader in the virtual contact center space, Liveops empowers a diverse group of agents and employees alike with a means to pursue meaningful work opportunities designed to meet people where they are. 

This commitment to equity recently earned national recognition. Liveops is named a finalist for the Customer Contact Women (CCWomen) Best Workplace for Gender Equity Award. This honor highlights the company’s longstanding investment in gender equity, workplace accessibility, and values-driven innovation across all areas of the business. 

Liveops embraces and operates with a human-first approach. The organization supports thousands of agents across the world, the majority of whom identify as female, along with caregivers, military spouses, retirees, or professionals re-entering the workforce. These individuals choose Liveops for its flexibility—an opportunity to earn income on their terms, without sacrificing personal responsibilities or geographic limitations. 

The company’s corporate structure mirrors this diversity:  

• Over 75% of Liveops employees are women 

• More than 50% of the company’s senior leadership roles are held by women, spanning executive functions in technology, strategy, operations, enablement, and client services 

• Leadership composition reflects a deliberate and strategic focus on cultivating equity across all tiers of the organization—not just entry-level or support roles 

Liveops also maintains a robust internal framework to champion diversity, equity, and inclusion (DEI) beyond demographic representation. Employee resource groups serve as critical community-building and education tools. These include resources to: 

• Support parents and caregivers 

• Advocate for disability inclusion and accessibility across the enterprise 

• Celebrate multicultural and multiracial identities 

• Provide allyship that fosters inclusion in all corners of the company  

Liveops’ employee resources and culture demonstrate the company’s belief that inclusion fuels innovation and belonging drives performance. A virtual-first model does more than widen the talent pool; it redefines what opportunity looks like for underrepresented groups. 

Industry leaders and customer experience executives have an opportunity to learn more about Liveops’ people-first approach during Customer Contact Week (CCW) in Las Vegas this June. Liveops executives will lead a mainstage session alongside enterprise partners, offering a blueprint for how flexible workforce strategies and intentional DEI investments can enhance both customer experience and business performance. 

Join Liveops at Ceasars Forum in booth #1502 during CCW and at our speaking session on Thursday, June 12 at 11:00 AM PT for a conversation about the future of customer care—and the role equity plays in getting there.